Switch from gift subscription to Premium

[Chase11]

I want to upgrade to Pandora Premium and keep getting the message "Sorry. Pandora Premium isn’t available for this account." I have had this account for years a do not want to start over. Any help would be appreciated.

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@Chase11 Nice to see you around the community.

Our support team has confirmed that you are currently upgraded to Pandora Plus with a gift subscription.

Unfortunately, it's not currently possible for Pandora Plus gift subscribers to upgrade to Pandora Premium. You'll have to wait until your gift expires first, so that your account is set back to a free one. At that time, you'll be able to upgrade.

If you'd prefer to try Premium immediately, I can put you in touch with our support team directly and they can help.

Let me know if you'd like them reach out to you for help with that. 

[cm1]

i also got the same message when trying to upgrade to pandora premium

[AlyssaPandora]

Hey there, @cm1. 👋

I moved your post over to this thread to keep the community organized. 

Looks like your account is upgraded to a 6-month Pandora Plus gift subscription.

Please check out @AdamPandora's message regarding this here.

Feel free to let us know if you prefer to switch over to Premium instead, so that we can connect you with a specialist from our support team. 🎶

[eff-ewe]

Perhaps you could provide an answer for the rest of us?

ETA: Nevermind, I found out that I can't because it is a gift subscription. Might I suggest adding the reason along with the error message on the upgrade page so that people don't have to search for it?

[TannerPandora]

Thanks for posting @eff-ewe! Glad you were able to find the answer. 👍🏻

We appreciate the feedback on the error message. We're always looking for ways to improve and appreciate your taking the time to let us know. 🎧

[jeffbrewer57]

I'm about to delete Pandora after being a customer since the beginning because it will not let me upgrade premium from plus. Customer service is non-existent.

[AlyssaPandora]

Hey there, @jeffbrewer57. 👋

I moved your post over to this existing thread: Switch from gift subscription to Premium

At this time, your Pandora account is upgraded using an annual Pandora Plus gift subscription.

I would recommend checking out @AdamPandora's post about this here.

If you prefer to upgrade to Premium instead, please let us know so that we can escalate your request to email ASAP. 🎧 

[hannahuckin]

@AdamPandora  Hi Adam, can you put me in touch with the support team as well? I'm currently on plus as a gift subscription and need to upgrade to premium asap. We are having a party tonight and I need the premium version. A quick response would be great! 

[AdamPandora]

@hannahuckin I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Lilbear2569]

Why can't I upgrade my pandora to premium?

[AdamPandora]

@Lilbear2569 I moved your post over to this existing thread: Switch from gift subscription to Premium

It looks like you are currently upgraded to Pandora Plus with a gift subscription.

Unfortunately, it's not possible for Pandora Plus gift subscribers to upgrade to Pandora Premium. You'll have to wait until your gift expires first, so that your account is set back to a free one. At that time, you'll be able to upgrade.

If you'd prefer to try Premium immediately, I can put you in touch with our support team directly and they can help.

You can also reach out to them directly on your end here.

Hope this helps!

[Lilbear2569]

My friend wants to upgrade the gift he gave me can't he just pay the difference?

Sent from my Metro by T-Mobile 5G Device
Get Outlook for Android<>

[AdamPandora]

@Lilbear2569 Unfortunately, that isn't currently possible.

If you'd prefer to try Premium immediately, I can put you in touch with our support team directly and they can help.

You can also reach out to them directly on your end here.

Let me know.

[Ruth6719]

I want to upgrade to Pandora Premium and keep getting the message "Sorry. Pandora Premium isn’t available for this account."  Any help would be appreciated.

[AdamPandora]

@Ruth6719 I moved your post over to this existing thread: Switch from gift subscription to Premium

It looks like you are currently upgraded to Pandora Plus with a gift subscription.

Unfortunately, it's not possible for Pandora Plus gift subscribers to upgrade to Pandora Premium. You'll have to wait until your gift expires first, so that your account is set back to a free one. At that time, you'll be able to upgrade.

If you'd prefer to try Premium immediately, I can put you in touch with our support team directly and they can help.

You can also reach out to them directly on your end here.

Hope this helps!