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Switch to Premium Family while on Apple sub

l29jm3
Local Performer

I just canceled my pandora subcription which I had through itunes.  I want to resubscribe to the pandora family plan through Pandora but it says my subscription doesn't expire until 12/2.  Is there a way to force this subscription to end now, so I don't have to wait?

 

Moderator Edit: Edited title for clarity

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70 Replies

AdamPandora
Moderator
Moderator

@joemd1960  I moved your post over to this existing thread: Switch to Premium Family while on Apple sub

I am going to have someone from our support team contact you privately via email to see if they can further assist with this.

Please keep an eye out for their message. 📬

Adam | Community Moderator

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joemd1960
Up & Coming Artist

Thank you Adam from your assistance! It is much appreciated, and I am all signed up with the Family plan!

AdamPandora
Moderator
Moderator

Always happy to help, @joemd1960. 😎

Enjoy the music! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

Sarahcrane1017
Local Performer

Can someone tell me when my billing cycle ends so I can upgrade to the family plan? I’ve already canceled my subscription through iTunes. iTunes says my subscription has “expired”. Now is just the waiting game?

AdamPandora
Moderator
Moderator

@Sarahcrane1017 Unfortunately, we don't have access to the Apple billing system, so I'm not able to tell whether you successfully disabled auto renewal. The best thing to do would be to revisit your Apple subscription page to check. You can view Apple's see or cancel your subscription steps for more info.

Alternatively, you could contact the Apple support team directly, and let them know that you'd like to verify that you have canceled the auto renewal on your subscription.

When you start hearing ads again on your Pandora account, you can then upgrade to the family plan here.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

CG15
Local Performer

I need help adding an account to my family plan.

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AdamPandora
Moderator
Moderator

@CG15 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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SH79
Local Performer
  • How do I change plan to family plan since my payment is due through Apple
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AdamPandora
Moderator
Moderator

@SH79 I moved your post over to this existing thread: Switch to Premium Family while on Apple sub

If you're interested in subscribing to Pandora Premium Family or joining someone else's plan, you'll first need to cancel your subscription with Apple, and then wait for your it to expire.

When you begin to hear ads on your account again, you can see if you are eligible for any trials, as well as sign up for Premium Family directly through the Pandora website.

This will not result in the loss of any of your collected stations or playlists.

*You must be at least 21 years of age to purchase a Premium Family subscription as the master account holder.

I hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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pat_lee
Local Performer

I've completed the cancellation of my iTunes account with Pandora but am still unable to sign up for Pandora family on the website.  Help PLease!

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AdamPandora
Moderator
Moderator

@pat_lee I moved your post over to this existing thread: Switch to Premium Family while on Apple sub

You'll first need to wait for your subscription through Apple to expire.

When you begin to hear ads on your account again, you can sign up for Premium Family directly through the Pandora website.

This will not result in the loss of any of your collected stations or playlists.

*You must be at least 21 years of age to purchase a Premium Family subscription as the master account holder.

I hope this helps! Let me know if you have any further trouble.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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