I’m trying to redeem the T-mobile free weekends but whenever I click the redeem button, it takes me to Pandora, but nothing happens?!
Moderator Edit: Edited title for clarity
When I ran through the redemption from the T-Mobile app, it automatically opened the Pandora app and started playing one of the stations and later the regular ads came on as usual. There was no error message. Before, when I first redeemed the ad-free weekend offer, a pop-up banner would appear and play a short video from T-Mobile before starting the ad-free listening.
@Guest1234 I checked the account connected to your Community profile, and I am not seeing any recent listening activity through the mobile app.
Is the account you are attempting to redeem this promotion on registered under a different email address?
If not, can you please try running through the redemption once more, and send me a screenshot of what you see when the Pandora app is launched?
Thanks for working with me on this.
The account uses the same email address so not sure why it didn't show up. I last used the app over the weekend since that was when the offer was supposed to be valid. When I tried to access the offer today through the T-Mobile app, the Pandora app opens as in attached photo. I understand that the ad-free offer doesn't work during the week but unfortunately it hasn't been working on the weekends either. Thanks for your help.
@MP3 I'd like to gather more information.
Can you tell me a bit more about the advertising you are seeing?
What is the make and model of the mobile phone device used to unlock the ad-free radio weekend?
When you experienced this were you using a different device than the one originally used to unlock the weekend? If so, what is the make and model of that device?
I appreciate your help with this.
I redeemed about a month back and still getting ads. The email address on my T-Mobile account and my Pandora account match exactly - I just logged into both and checked. This weekend I tried again on Saturday. Started the Pandora app on Android Auto with my Samsung Galaxy S8+ plugged in and the app immediately asked me if I wanted to start my free weekend and I selected yes. Pandora then brought up my stations and I selected one and played it - ads for the next 2 hours of driving.
@Tunnel It looks like your message arrived blank.
If you are still having trouble with this, we'll need you to run through the redemption once more.
To begin, I've gone ahead and enabled a new trace on your account.
If you see any error messages, please provide a screenshot.
If no errors appear, can you please explain to me exactly what is happening when you attempt to redeem?
Let me know how it goes.
There is no error. When I launch Pandora from my phone on the weekends it asks me if I want to start my free weekend and I click yes and it starts Pandora up fine. But the ads keep coming.