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T-Mobile Ad-free Radio Weekends - Redeem button is unresponsive

BigApA808
Underground

I’m trying to redeem the T-mobile free weekends but whenever I click the redeem button, it takes me to Pandora, but nothing happens?!

Moderator Edit: Edited title for clarity

Labels (1)
97 Replies

Guest1234
Local Performer

When I ran through the redemption from the T-Mobile app, it automatically opened the Pandora app and started playing one of the stations and later the regular ads came on as usual. There was no error message. Before, when I first redeemed the ad-free weekend offer, a pop-up banner would appear and play a short video from T-Mobile before starting the ad-free listening. 

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AdamPandora
Moderator
Moderator

@Guest1234 I checked the account connected to your Community profile, and I am not seeing any recent listening activity through the mobile app.

Is the account you are attempting to redeem this promotion on registered under a different email address?

If not, can you please try running through the redemption once more, and send me a screenshot of what you see when the Pandora app is launched?

Thanks for working with me on this.

Adam | Community Moderator

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Guest1234
Local Performer

The account uses the same email address so not sure why it didn't show up. I last used the app over the weekend since that was when the offer was supposed to be valid. When I tried to access the offer today through the T-Mobile app, the Pandora app opens as in attached photo. I understand that the ad-free offer doesn't work during the week but unfortunately it hasn't been working on the weekends either. Thanks for your help. 

Screenshot_20210907-140633_Pandora.jpg

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AdamPandora
Moderator
Moderator

Thanks for following up, @Guest1234.

I sent you a PM with some additional information.

Please check that out whenever you have a chance, and let me know if you have any other questions.

Thanks for being a part of the Community! 

Adam | Community Moderator

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MP3
Local Performer

Dear Alyssa,

 

I am also getting regular ads over the weekend despite redeeming the t-mobile tuesday promo. I have an iphone 12. can this be fixed?

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AdamPandora
Moderator
Moderator

@MP3 I'd like to gather more information.

Can you tell me a bit more about the advertising you are seeing?

  • Is it for a specific brand or artist?
  • Or are you hearing them while listening to podcasts?

What is the make and model of the mobile phone device used to unlock the ad-free radio weekend? 

When you experienced this were you using a different device than the one originally used to unlock the weekend? If so, what is the make and model of that device?

I appreciate your help with this.

Adam | Community Moderator

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MP3
Local Performer
The ads are normal ads. I have an iphone 12 and have not used another device before to redeem the t-mobile tuesday promo.

Sent from my iPhone
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AdamPandora
Moderator
Moderator

@MP3 Thanks for following up.

I’ve gone ahead and enabled a trace on your account.

Would you mind running through the redemption once more?

If you continue seeing that error, please provide a screenshot.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

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MP3
Local Performer
Still not fixed. Still ads when I redeem the t-mobile Tuesday promo code for ad-free weekend Pandora. There is no initial ad on Pandora when I redeem code, it goes straight into music…

Sent from my iPhone
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AdamPandora
Moderator
Moderator

@MP3 I sent you a PM with some additional information.

Please check that out whenever you have a chance, and let me know if you have any other questions.

Thanks for being a part of the Community! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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galvanni
Local Performer

I redeemed about a month back and still getting ads.  The email address on my T-Mobile account and my Pandora account match exactly - I just logged into both and checked.  This weekend I tried again on Saturday.  Started the Pandora app on Android Auto with my Samsung Galaxy S8+ plugged in and the app immediately asked me if I wanted to start my free weekend and I selected yes.  Pandora then brought up my stations and I selected one and played it - ads for the next 2 hours of driving.

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AdamPandora
Moderator
Moderator

@galvanni I’ve gone ahead and enabled a trace on your account.

Would you mind running through the redemption once more?

If you continue seeing that error, please provide a screenshot.

Let me know how it goes.

Adam | Community Moderator

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Tunnel
Local Performer
Sent from Yahoo Mail for iPhone
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AdamPandora
Moderator
Moderator

@Tunnel It looks like your message arrived blank.

If you are still having trouble with this, we'll need you to run through the redemption once more.

To begin, I've gone ahead and enabled a new trace on your account.

If you see any error messages, please provide a screenshot.

If no errors appear, can you please explain to me exactly what is happening when you attempt to redeem?

Let me know how it goes.

Adam | Community Moderator

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BuckShutem
Underground
At the risk of getting a robot asking the same irrelevant questions over
and over, you’ve described the problem perfectly.

Today, I tried on the iPad. Instead of going straight to music, I get the
message saying this offer is no longer available.
--
JR Schiavi
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mcnittany
Local Performer

Adam- I have the same issue (T-mobile, iPhone). The redeem opens Pandora but I still get commercials. Thank you- Mike

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AdamPandora
Moderator
Moderator

@BuckShutem You won't be able to redeem this promotion from an iPad.

Try redeeming from the mobile device connected to your T-Mobile plan, and let me know if you run into any issues.

Adam | Community Moderator

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AdamPandora
Moderator
Moderator

@mcnittany I’ve gone ahead and enabled a trace on your account.

Would you mind running through the redemption once more?

If you continue seeing that error, please provide a screenshot.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

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galvanni
Local Performer

There is no error.  When I launch Pandora from my phone on the weekends it asks me if I want to start my free weekend and I click yes and it starts Pandora up fine.  But the ads keep coming.

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AdamPandora
Moderator
Moderator

@galvanni I don't actually see any recent listening activity for your account on a mobile device.

Can you please send me a screenshot of where the app takes you when you attempt to redeem?

Thanks again for your help with this.

Adam | Community Moderator

Let's share music in the Playlist Swap

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