I’m trying to redeem the T-mobile free weekends but whenever I click the redeem button, it takes me to Pandora, but nothing happens?!
Moderator Edit: Edited title for clarity
Thanks for following up, @Twes.
I moved your post into this thread since it sounds more in line with the issue you are experiencing: T-Mobile Ad-free Radio Weekends - Redeem button is unresponsive
After taking a look at your account, it doesn't look like the promotion is actually activating.
I sent you a PM with some additional information.
Please check that out whenever you have a chance, and let me know if you have any other questions.
Thanks for being a part of the Community!
@abhi10ju To clarify, the phone you are currently using is linked to Verizon, however you have an old phone that is linked to T-Mobile?
If that is the case, you will only be able to use the old phone that is linked to T-Mobile to take advantage of the promotion.
Let me know.
I have never had ad free weekend work either. I use S10E Samsung. I click on the link REDEEM in the t-mobile app and it directory opens up Pandora, but never provides any ad to watch. Then if I play any of my curated stations, the ads play every 3 to 4 songs like regular. It's not for any single artist or station, it seems to be all of them. Ads still play
I keep listening to ads all the time. When I first open the app on weekends it appears a screen with rose circle, black background. I am unable to click on it, and then it disappears, and ads keep playing afterwards. My device is iphone SE 1st generation. I appreciate your assistance.
@Ran_bolton I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!