I’m trying to redeem the T-mobile free weekends but whenever I click the redeem button, it takes me to Pandora, but nothing happens?!
Moderator Edit: Edited title for clarity
I just tried it again and I get the same result. I click the Redeem button on the T-mobile Tuesdays app, and it launches the Pandora app and plays the last station I was on. I do not get any kind of messages. I have an Iphone 11 and am on the Sprint network.
@BigApA808 Thanks for following up with that.
I have escalated your report over to our engineers so they can further investigate.
In the meantime, they have requested if you can possibly try and do a screen capture of what is happening when you attempt to redeem this offer?
Thanks again for all of your help with this!
I am getting the same results. First screen shot is the redemption screen from the T-Mobile Tuesdays app. The second screen shot is the Pandora app. Nothing happens. It just launches the Pandora app. Thanks.
I am having the same issue with the T-Mobile Redemption (same images as in BigApA808's post- but different playlist 😉 ) I have a Samsung SM-G800F unlocked with T-Mobile and I have re-installed both the T-Mobile Tuesday and Pandora apps.
Same issue here as well. I used to get the banner pop up to watch the short video from t-mobile in order to activate the ad-free weekends but now when I click redeem in the t-mobile Tuesdays app it takes me straight to pandora but it no longer prompts the video that needs to be watched prior to activation of ad-free weekends.
@alexnp77 I do see you have an open case with our support team regarding this issue.
If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.
Thanks for being a part of the Community!
I have attempted 4 times to redeem the Tmobile-Pandora gift yet every time I open the APP and try to listen to music (on the weekend) it says I will have to listen to an Ad or get a 30 day free trial.
I have redeemed the code 4 times, once through email, got the code and it took me to the install option... so I did... but there was no way to get away from the Ads.
I tried through the Free Tuesdays App clicked redeemed got the code re-installed the App logged in and again... it keeps warning me about the Ad or suggests I sign up for a free 30 day trial!
Today I tried again and same story. Why doesn't it recognize this was a deal through T-mobile for Ad free radio on the weekends? And try to push to pay for premium?
Your help will be greatly appreciated.
@MusikaXsiempre @kasugo I moved your posts over to this existing thread: T-Mobile Ad-free Radio Weekends - Redeem button is unresponsive
I’ve also gone ahead and enabled a trace on your account.
Would you mind running through the redemption once more?
If you continue seeing that error, please provide a screenshot.
Let me know how it goes.