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T-Mobile Ad-free Radio Weekends - Redeem button is unresponsive

BigApA808
Underground

I’m trying to redeem the T-mobile free weekends but whenever I click the redeem button, it takes me to Pandora, but nothing happens?!

Moderator Edit: Edited title for clarity

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69 Replies

AdamPandora
Moderator
Moderator

@Superloser05 To view my PM, you can click on the mail icon located on the top right corner of the screen:

Screen Shot 2021-06-09 at 9.14.52 AM.png

Hope this helps!

Adam | Community Moderator

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selm
Local Performer

If I wanted to play Pandora in my house on a Saturday night only, may I activate this offer on my Sprint phone, then use my Pandora account on another Sprint device which has Wi-Fi only and no cell phone service?
So I would not use it on my Sprint phone with service on a Saturday but would use it on another Sprint phone with Wi-Fi only in my house?

If yes, can you put a trace on my account since I activated this offer on an active Sprint Service phone but am still getting music interrupted with adds on Saturdays.

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AdamPandora
Moderator
Moderator

@selm Yes - after redeeming the offer, you should be able to enjoy the experience on any other supported device.

To begin, I’ve gone ahead and enabled a trace on your account.

Would you mind running through the redemption once more?

If you see any error messages, please provide a screenshot.

Let me know how it goes.

Adam | Community Moderator

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selm
Local Performer

Adam, thank you for your help, would you see if my trace can offer clues as I just heard adds and it is Saturday. Thank you very much. I had already ran through the redemption once more as instructed.

P.S. Sprint Galaxy S7 casting to Google Chromecast Audio, interrupted by audio adds every few songs.

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AdamPandora
Moderator
Moderator

@selm After taking a look at your account, it doesn't look like this promotion has ever been activated on your account yet.

We do have a separate thread where listeners are reporting that after clicking on the redeem button to activate the promo, they are taken to the Pandora app, but nothing happens: T-Mobile Ad-free Radio Weekends - Redeem button is unresponsive

Does this sound in line with the issue you are experiencing?

Let me know.

Adam | Community Moderator

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selm
Local Performer

Thank you very much for establishing that the reason I am hearing adds on Saturday is because the promotion has not been activated. Please let me know what I can do to activate this promotion, if regular way does not seem to work. I have been a Sprint customer for years. I followed instructions to redeem, and we now know it did not activate, what should I do to help tech support activate my account for free Weekends?

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AdamPandora
Moderator
Moderator

@selm We do have a separate thread where listeners are reporting that after clicking on the redeem button to activate the promo, they are taken to the Pandora app, but nothing happens: T-Mobile Ad-free Radio Weekends - Redeem button is unresponsive

Does this sound in line with the issue you are experiencing?

Please open that thread and you can read through some of the separate reports to confirm if the same thing is happening to you.

Let me know.

Adam | Community Moderator

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selm
Local Performer

I already had a trace on my account in a separate thread through which it was established that I never activate this offer no matter how many times I try. Whenever I click the redeem button, it takes me to Pandora, but nothing else happens. Please look at my existing trace or establish a new one so I can take advantage of this offer as a long-time Sprint customer.

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AdamPandora
Moderator
Moderator

Thanks for following up, @selm.

I sent you a PM with some additional information.

Please check that out whenever you have a chance, and let me know if you have any other questions.

Thanks for being a part of the Community! 

Adam | Community Moderator

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kaisee
Local Performer

Has anyone been successful in redeeming/activating the T-Mobile Ad-free Radio Weekends?  I've been trying every week for a couple of months.

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AdamPandora
Moderator
Moderator

@kaisee I’ve gone ahead and enabled a trace on your account.

Would you mind running through the redemption once more?

If you see any error messages, please provide a screenshot.

If no errors appear, can you please explain to me exactly what is happening when you attempt to redeem?

Let me know how it goes.

Adam | Community Moderator

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kaisee
Local Performer

The result changes every week I try to redeem.  This week, there's a popup offering the upgrade, but not the ad-free weekend upgrade.

Screenshot_20210804-111518.jpg

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AdamPandora
Moderator
Moderator

@kaisee T-Mobile, Sprint, and Metro customers can opt in to enjoy Ad-free Radio Weekends and gain access to exclusive SiriusXM content by redeeming the promotion through the T-Mobile Tuesday app or direct offers via email or social media. 

To opt-in from the T-Mobile Tuesday app:

  1. Go to the T-Mobile Tuesday app and Save the Pandora offer.
  2. Go to My Stuff and tap on the offer once more.
  3. Then tap Redeem. You'll be redirected to the Pandora app where you can log in or create an account. 

To opt-in from an Email:

  1. Unlock the offer.
  2. Enter your phone number to confirm eligibility, then Accept and continue
  3. Enter the verification PIN and tap Verify I'm a customer.
  4. Select Yes, text me a link if you'd like to use the offer later. If you'd like to proceed immediately select No thanks, I'll redeem now
  5. Tap Redeem to open the Pandora app where you can log in or create an account. 


Keep in mind that you will need to engage with a brief message each weekend when you open the Pandora app to unlock ad-free radio.

Hope this helps. Let me know how it goes.

Adam | Community Moderator

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BuckShutem
Local Performer

Same issue. I start at t-mobile Tuesdays and click redeem. Takes me into a song in Pandora. Once every 4 or 5 weekends it will go right to the t-mobile ad and Start your weekend tab.

One out of 5 weekends my Tuesday Redeem worx. I’ve tried logging out of both Pandora and T-Mobile. I click redeem and it just opens Pandora. I’ve reported this before.

Update:

Ignoring the likely futility of doing the same thing over and over, the T.Mobile ad showed and allowed me to start the weekend-even though it was already afternoon. 

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AdamPandora
Moderator
Moderator

@BuckShutem I moved your post over to this existing thread: T-Mobile Ad-free Radio Weekends - Redeem button is unresponsive

If this continues to be an issue down the line, please make sure to reply to this message and we'll be happy to look into it further.

Adam | Community Moderator

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Tunnel
Local Performer

I’m using a iPhone 11. It occurs with any station or artist I’m listening to. I’m not listening to podcasts.  I click on the redeem button in the T-Mobile Tuesday app, but never see a short video in Pandora. 

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AdamPandora
Moderator
Moderator

@Tunnel I’ve gone ahead and enabled a trace on your account.

Would you mind running through the redemption once more?

If you see any error messages, please provide a screenshot.

If no errors appear, can you please explain to me exactly what is happening when you attempt to redeem?

Let me know how it goes.

Adam | Community Moderator

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Guest1234
Local Performer

I'm having the same issue. I used to get a pop-up to watch a short video from T-Mobile to activate the ad-free weekends. But now when I click redeem in the T-Mobile Tuesdays app it takes me straight to Pandora but it no longer prompts the video that needs to be watched prior to activation of ad-free weekends. How do I fix this issue? 

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AdamPandora
Moderator
Moderator

@Guest1234  I’ve gone ahead and enabled a trace on your account.

Would you mind running through the redemption once more?

If you see any error messages, please provide a screenshot.

If no errors appear, can you please explain to me exactly what is happening when you attempt to redeem?

Let me know how it goes.

Adam | Community Moderator

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kaisee
Local Performer

Make sure you log in to Pandora after Friday midnight. It should flip you to a screen with a "start your weekend" button.  Also make sure your logging in on a phone or computer (ie: Android Auto won't work).  

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