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T-Mobile Ad-free Radio Weekends - Redeem button is unresponsive

BigApA808
Underground

I’m trying to redeem the T-mobile free weekends but whenever I click the redeem button, it takes me to Pandora, but nothing happens?!

Moderator Edit: Edited title for clarity

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132 Replies

AdamPandora
Moderator
Moderator

Thanks for following up, @MusicFan9125.

I sent you a PM with some additional information.

Please check that out whenever you have a chance, and let me know if you have any other questions.

Thanks for being a part of the Community! 

Adam | Community Moderator

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Twes
Local Performer

Have Galaxy S21. Redeemed Pandora offer for ad free music on weeks on T-Mobile Tuesdays. Still getting ads.

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AdamPandora
Moderator
Moderator

@Twes I’ve gone ahead and enabled a trace on your account.

Would you mind running through the redemption once more?

If you continue seeing that error, please provide a screenshot.

Let me know how it goes.

Adam | Community Moderator

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Twes
Local Performer
Pandora App still plays commercials on a S21 phone. I reloaded Pandora App on the phone, went through TMobile Tuesday app and redeemed ad free Pandora offer again. Still has commercials. No screenshot an error....the app just still plays commercials.
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AdamPandora
Moderator
Moderator

Thanks for following up, @Twes.

I moved your post into this thread since it sounds more in line with the issue you are experiencing: T-Mobile Ad-free Radio Weekends - Redeem button is unresponsive

After taking a look at your account, it doesn't look like the promotion is actually activating.

I sent you a PM with some additional information.

Please check that out whenever you have a chance, and let me know if you have any other questions.

Thanks for being a part of the Community! 

Adam | Community Moderator

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Jackr3
Underground
I was still getting them for a few days but it stopped. it's been great 👍 thanks

Sent from my T-Mobile 5G Device
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AdamPandora
Moderator
Moderator

@Jackr3 Always happy to help - make sure to check out my private message I sent you in the Community as well if you haven't already done so.

Enjoy the music!

Adam | Community Moderator

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abhi10ju
Local Performer

I am having similar issue where it says “you have to be t mobile customer “

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AdamPandora
Moderator
Moderator

@abhi10ju I’ve gone ahead and enabled a trace on your account.

Would you mind running through the redemption once more?

If you continue seeing that error, please provide a screenshot.

Let me know how it goes.

Adam | Community Moderator

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abhi10ju
Local Performer


tried again and its same error

789305E7-C43E-458F-BD19-1EE740F2FC14.png

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AdamPandora
Moderator
Moderator

@abhi10ju Our records are showing that your device is linked to Verizon - not T-Mobile.

Can you confirm that you are currently a customer with T-Mobile?

Do you happen to use a Dual SIM?

Let me know.

Adam | Community Moderator

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abhi10ju
Local Performer

Yes ! I am using app on my other phone. I have an old phone for tmobile so don’t want to install app. Let me know the solution.

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AdamPandora
Moderator
Moderator

@abhi10ju To clarify, the phone you are currently using is linked to Verizon, however you have an old phone that is linked to T-Mobile?

If that is the case, you will only be able to use the old phone that is linked to T-Mobile to take advantage of the promotion.

Let me know.

Adam | Community Moderator

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