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T-Mobile Ad-free Radio Weekends - Redeem button is unresponsive

BigApA808
Underground

I’m trying to redeem the T-mobile free weekends but whenever I click the redeem button, it takes me to Pandora, but nothing happens?!

Moderator Edit: Edited title for clarity

Labels (1)
101 Replies

mcnittany
Local Performer

I never get an error. I hit “redeem” and it opens Pandora and starts playing normally. With constant commercials. What I see is below.

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AdamPandora
Moderator
Moderator

@mcnittany It looks like your message arrived blank.

If you replied via email, I recommend opening the actual Community thread in a browser and replying there instead.

Please reply that way if you still need assistance with this.

Thanks!

Adam | Community Moderator

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mcnittany
Local Performer

I never get an error. I hit “redeem” and it opens Pandora and starts playing normally. With constant commercials. 

 

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AdamPandora
Moderator
Moderator

@mcnittany Thanks for following up.

I sent you a PM with some additional information.

Please check that out whenever you have a chance, and let me know if you have any other questions.

Thanks for being a part of the Community! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Freeatlast73017
Local Performer

I'm having the same problem. I had to reset my phone and and have tried going through the T-Mobile app is a mobile app to redeem and it still is not working. I. I never get the original original video from Pandora to access the T-Mobile free weekends.. I was thinking maybe it was because I already did it . I had the same problem in the beginning and I was given a solution that worked but can't remember how I did it.

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Bhutch
Local Performer

I have the exact same issue

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AdamPandora
Moderator
Moderator

@Freeatlast73017 I’ve gone ahead and enabled a trace on your account so that we can help look into this further.

Would you mind running through the redemption once more?

If any error messages pop up, please provide a screenshot.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@Bhutch I do see you were able to successfully initiate your ad-free weekend through T-Mobile yesterday.

Was there anything else you needed assistance with?

Let me know.

Adam | Community Moderator

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Bhutch
Local Performer
Yeah on Sunday late in the evening it started working. My sense is it won't
work next weekend either but we'll see
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AdamPandora
Moderator
Moderator

Keep me posted on if you run into any other issues with this next weekend, @Bhutch.

Adam | Community Moderator

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Freeatlast73017
Local Performer
Please see attached screenshot as requested.

Thank you.
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AdamPandora
Moderator
Moderator

@Freeatlast73017 It doesn't look like any images were added to your message.

In order to attach an image, you will need to open this Community thread in a web browser, and then click on the camera icon located in the Reply box:

Screen Shot 2021-10-19 at 7.11.55 AM.png

Thanks for your help with this!

Adam | Community Moderator

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whitewines
Local Performer

So it looks like no one was able to resolve this issue. 

"Redeem" only opens Pandora app. That's it. No "a short message" to watch for unlocking ad-free radio weekends.

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AdamPandora
Moderator
Moderator

@whitewines I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their next email, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Playlist Swap

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dcdesire1966
Local Performer

Ads are blue health, dexel and other ads. Not artist ads.

App is updated. Using Motorola stylus.

Was ad free for a few months then stopped.

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AdamPandora
Moderator
Moderator

@dcdesire1966 I’ve gone ahead and enabled a trace on your account.

Would you mind running through the redemption once more?

If you see any error messages, please provide a screenshot.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

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BuckShutem
Underground

Same issue. Worx some weekends doesn’t others. 

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AdamPandora
Moderator
Moderator

@BuckShutem I’ve gone ahead and enabled a trace on your account so that we can help look into this further.

Would you mind running through the redemption once more?

If any error messages pop up, please provide a screenshot.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Downover
Local Performer

I have the same issue I click redeem on the T-Mobile Tuesday app and it opens Pandora but never plays the main ad to allow for the unlimited weekend to start so I still get the regular ads like McDonald's and local. This is being activated on a Samsung A32 and is being used on it or any other device with the same results.

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AdamPandora
Moderator
Moderator

@Downover I’ve gone ahead and enabled a trace on your account.

Would you mind running through the redemption once more?

If you see any error messages, please provide a screenshot.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

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