- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Getting ads! Today is Sat. I opened pandora and there was no “Start ad free T-Mobile weekend” popup like I get sometimes. In fact I don’t get that popup more often than I do.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@NotaUsername The T-Mobile's ad-free weekends promotion ended midnight January 9, 2023.
With the end of this offer you'll no longer be able to access the exclusive stations.
The exclusive SiriusXM podcasts will remain accessible until March 28, 2023, after which this content will no longer be available for streaming through the Pandora app.
If you've enjoyed the exclusive podcasts and stations made available by SiriusXM, you can download and start a trial through mobile, web, tablet, or connected device.
If you've enjoyed listening to Pandora ad-free, we encourage you to check your eligibility for a 30-day trial of Plus or a 60-day trial of Premium offered directly through the Pandora website.
Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (1.6.25)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@MusicFan9125 I’ve gone ahead and enabled a trace on your accounts.
Would you mind running through the redemption once more?
If any error messages pop up, please provide a screenshot.
Let me know how it goes.
Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (1.6.25)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Complained last weekend about ads on weekends. Was told that “trace was enabled”. This weekend there was no TMobile popup again. Had to go through the TMobile my stuff to “get free weekend”. I hope you fix and extend this offer since during the promo time it didn’t work as promised.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@MusicFan9125 I'm showing you were able to redeem this promo yesterday.
To clarify, were you still hearing ads when listening?
If so, can you tell me a bit more about the advertising you are seeing?
- Is it for a specific brand or artist?
- Or are you hearing them while listening to podcasts?
What is the make and model of the mobile phone device used to unlock the ad-free radio weekend?
When you experienced this were you using a different device than the one originally used to unlock the weekend? If so, what is the make and model of that device?
I appreciate your help with this.
Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (1.6.25)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi, I redeemed the T-Mobile promo long time ago. Sometimes on the weekend Pandora displays “watch video, get free weekend” message automatically, but often it does not. this weekend it didn’t, so I had to go through the TMobole app to “redeem” again to get the message appear. I didn’t hear ads, but my point is that the “get free weekend” popup does not consistently appear automatically . My phone is iPhone XS Max. Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks for following up with that info, @MusicFan9125.
I've passed your info along to our engineers so they can further investigate.
In the meantime, you will need to redeem this promotion through the T-Mobile Tuesday app in order to activate your ad-free weekend.
We really appreciate your patience in the meantime!
Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (1.6.25)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@MusicFan9125 I wanted to follow up with you on this.
Our engineers believe they found the root cause and have pushed out a fix.
If you do not receive the prompt to initiate your ad-free weekend within the Pandora app this upcoming weekend, please reply to this thread and let me know.
Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (1.6.25)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Went thru TMobile Tuesdays to redeem still no prompt. Ralph’s ad just
played. My phone is Phone - XS Max. Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@MusicFan9125 Thanks for updating us on this - I will make sure to let our engineering team know.
In the meantime, you will need to redeem this promotion through the T-Mobile Tuesday app in order to activate your ad-free weekend.
Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (1.6.25)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Me too.. again and again every weekend!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@RiffGuist I’ve gone ahead and enabled a trace on your accounts.
Would you mind running through the redemption once more?
If any error messages pop up, please provide a screenshot.
Let me know how it goes.
Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (1.6.25)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Not working for me either. I redeemed and it worked for a while and no the option doesn’t come up anymore.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Skinsfan0327 I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (1.6.25)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I used to have T-Mobile weekends but it stopped popping up in the app did it end?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@sjsharksgirl86 I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!ee
Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (1.6.25)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi, I’m also no longer getting the ad free radio in weekends. Is there still time to fix it for the remaining of the month? Thanks.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Mely_05 I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (1.6.25)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same problem last week it popped up as soon as I opened the app and this week nothing
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm having the same issue too! Was working all last month but no longer getting the start weekend free ad.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm also experiencing this issue. It worked fine all last month, but today the popup never came up. Tried clearing my cache and data, but still have the issue.