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T-Mobile Ad-free Radio Weekends - prompt to start weekend doesn't always appear

MusicFan9125
Underground

Getting ads!  Today is Sat.  I opened pandora and there was no “Start ad free T-Mobile weekend” popup like I get sometimes.  In fact I don’t get that popup more often than I do.

Labels (2)
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43 Replies

AdamPandora
Moderator
Moderator

@Monkey_man15us @Anlyen86 @LittleBird 

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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NotaUsername
Underground

same! usually no pop up, but today i get it listen to add, AND STILL GET ADS 

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AdamPandora
Moderator
Moderator

@NotaUsername I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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DGF
Local Performer

Hi I got a new phone this month and I cannot find how to get the T-Mobile/Pandora deal on here?  Not sure what I need to do, I'm still with T-Mobile but the pop up doesnt appear anymore.

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AdamPandora
Moderator
Moderator

@DGF I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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Guest1234
Local Performer

I'm also having the same issue.  I saved and redeemed the offer (the one valid through 1/9/23) at the beginning of June and only got the "Start ad-free T-Mobile weekend" popup once.  And now that the offer is no longer in T-Mobile, I am not able to access it through there. 

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AlyssaPandora
Community Manager
Community Manager

Hey there, @Guest1234. 👋

Sorry for any trouble this has caused.

I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message soon. 📬

Thanks for your patience in the meantime! 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Check out our monthly newsletter: The Listener Lounge: October 2023
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Stef3
Local Performer

I missed the T-Mobile ad free weekends when it first came on. I tried uninstall the app but it never came back on again. 

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AdamPandora
Moderator
Moderator

@Stef3 I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for being a part of the Community! :pandora:

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Only1don619
Local Performer

I tried redeemed my T-Mobile ad free also it’s not working help 

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Guest1234
Local Performer

I tried redeeming the T-Mobile offer for ad-free weekends today, but when after it automatically opened Pandora, the error message said "This offer currently isn't available". I'm not sure what's going on. 

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AdamPandora
Moderator
Moderator

@Only1don619 @Guest1234 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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Choyle22
Local Performer

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How can I make sure my T-Mobile free weekends promotion is activated on my account? When I redeemed it my pandora just opened and a pop up acted like it was going to pop up but just closed right back and I didn’t ever get a prompt to watch the add this weekend to start my add free weekend

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AdamPandora
Moderator
Moderator

@Choyle22 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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RiffGuist
Local Performer

Still same...

 

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AdamPandora
Moderator
Moderator

@RiffGuist I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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ilostmytouch
Local Performer

The add free weekend pop-up is not appearing when I start Pandora. Please tell me how I can start my add free weekend. The promo is no longer showing in the t-mobile app, so I can't go back to it there. Please add an option in the app to start the t-mobile weekend manually. It seems ridiculous to rely on a pop up that may or may not trigger. 

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AdamPandora
Moderator
Moderator

@ilostmytouch I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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meltzerjosh
Local Performer

I too have lost the ability to get weekend free anymore after it worked for a few weeks with my account through T-Mobile, please advise.

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AdamPandora
Moderator
Moderator

@meltzerjosh I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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