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T-Mobile Ad-free Radio Weekends - "This offer currently isn't available" error

ColonelPanic
Underground

I have T-Mobile Tuesdays installed and logged in with my T-Mobile Home Internet 10-digit phone number. When I try to redeem the recent Pandora Ad-Free Radio Weekends offer (appeared 3-16-21) through the T-Mobile Tuesdays app - which in turn launches my logged-in instance of the Pandora app, I get one or more of the following errors in the Pandora app:

1) "We can't find this page right now. Please try searching for something else."

2) "This offer currently isn't available"

I see that others on an unofficial T-Mobile Home Internet Facebook Group page have successfully redeemed the offer. I have attempted to redeem it on two separate Android phones to no avail.

Anyone's assistance or suggestions for a fix would be most welcome. Thanks!

Moderator Edit: Edited title for clarity

 

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65 Replies

AdamPandora
Moderator
Moderator

@sportster92 I’ve gone ahead and enabled a trace on your account.

Would you mind running through the redemption once more?

If you continue seeing that error, please provide a screenshot.

Let me know how it goes.

Adam | Community Moderator

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Str8Shooter
Local Performer

Tried and still the same.

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AdamPandora
Moderator
Moderator

@Str8Shooter Thanks for following up.

I sent you a PM with some additional information.

Please check that out whenever you have a chance, and let me know if you have any other questions.

Thanks for being a part of the Community! 

Adam | Community Moderator

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feichua
Local Performer

I have tried to redeem this between two to three times over the last month or two. Still doesn't work, even after updating my app on my iPhone 11.

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AdamPandora
Moderator
Moderator

@feichua To clarify, are you also receiving the "This offer currently isn't available"error when you attempt to redeem this offer?

Would you mind running through the redemption once more if so?

If you continue seeing that error, please provide a screenshot.

Let me know how it goes.

Adam | Community Moderator

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Vivian
Local Performer

8B2CF6B4-CB70-4FA4-90B8-DF155C4C035B.png

Hi 

i received your email that you solved problem but nothing changed it’s still show same thing 

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AdamPandora
Moderator
Moderator

@Vivian 

I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their next email reply, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

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Sledged
Local Performer

Worked last weekend, but now I'm getting "This offer currently isn't available."

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AlyssaPandora
Moderator
Moderator

Hi there, @Sledged. 👋

Thanks so much for reporting your experience with this. I’ve gone ahead and enabled a trace on your Pandora account to better understand what's happening.

  • Would you mind running through the redemption once more?
  • If you continue seeing that error, please provide a screenshot.

Let us know how it goes. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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mikefl16
Local Performer

Hello India based Pandora Support when are you going to escalate this issue to someone that has the experience and capacity to resolve it? I’ve been trying to redeem the offer for several weeks now and continue to receive the same error every time “This offer currently isn’t available”. I have the latest Pandora app, I’m signed on to my account and I have no Pandora subscription. Very poor support shame on you Pandora!

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AdamPandora
Moderator
Moderator

@mikefl16  I’ve gone ahead and enabled a trace on your account.

Would you mind running through the redemption once more?

If you continue seeing that error, please provide a screenshot.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

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mikefl16
Local Performer

E6461739-86F3-4FDB-8523-35050CD6834D.png

Just got the same error that I’ve been getting for at least 2 months now. Here is the screenshot. Please send me a private message and I’ll reply with the email address associated with my Pandora account as it is different from the one I’m using on this site. Thanks.

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AdamPandora
Moderator
Moderator

Sounds good, @mikefl16.

Pleases keep an eye out for my PM.

Adam | Community Moderator

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jodzeee
Underground

Does it only apply to the Pandora phone app? I would like to listen on my desktop app, but am still getting ads. I'd assumed it would just be attached to my account and would work anywhere I use Pandora.

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AdamPandora
Moderator
Moderator

@mikefl16 Thanks for sending me the email address connected to your Pandora account.

 I’ve gone ahead and enabled a trace on the correct account now.

Would you mind running through the redemption once more?

Thanks again for working with me on this. 🤝

Adam | Community Moderator

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AdamPandora
Moderator
Moderator

@jodzeee Yes - the ad free weekend should work across all devices.

Could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Let me know.

Adam | Community Moderator

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mikefl16
Local Performer

I have several times including just now but I’m still getting the same error. Thanks.

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AdamPandora
Moderator
Moderator

@mikefl16 I've gone ahead and sent you a PM with additional information around this.

Please check that out whenever you have a chance, and let me know if you have any other questions.

Thanks for being a part of the Community! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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jodzeee
Underground

I tried it today on my iPad and still get both visual and radio ads. I logged out, then went to the T-Mobile app a d clicked redeem. It brings me to the Pandora app, I logged in, but it says “This offer currently isn’t available.” 😕

Subsequent attempts give the same result. 

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Teeter2112
Local Performer

doesn't work in older IOS  before 13.0 legacy Iphones will most likely not work 

which is a bummer since my phone is older and I have no budget to drop 1100 bucks on a phone for a music service 

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