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T-Mobile Ad-free Radio Weekends - "This offer currently isn't available" error

ColonelPanic
Underground

I have T-Mobile Tuesdays installed and logged in with my T-Mobile Home Internet 10-digit phone number. When I try to redeem the recent Pandora Ad-Free Radio Weekends offer (appeared 3-16-21) through the T-Mobile Tuesdays app - which in turn launches my logged-in instance of the Pandora app, I get one or more of the following errors in the Pandora app:

1) "We can't find this page right now. Please try searching for something else."

2) "This offer currently isn't available"

I see that others on an unofficial T-Mobile Home Internet Facebook Group page have successfully redeemed the offer. I have attempted to redeem it on two separate Android phones to no avail.

Anyone's assistance or suggestions for a fix would be most welcome. Thanks!

Moderator Edit: Edited title for clarity

 

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47 Replies

AdamPandora
Moderator
Moderator

@sportster92 I’ve gone ahead and enabled a trace on your account.

Would you mind running through the redemption once more?

If you continue seeing that error, please provide a screenshot.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Str8Shooter
Local Performer

Tried and still the same.

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AdamPandora
Moderator
Moderator

@Str8Shooter Thanks for following up.

I sent you a PM with some additional information.

Please check that out whenever you have a chance, and let me know if you have any other questions.

Thanks for being a part of the Community! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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feichua
Local Performer

I have tried to redeem this between two to three times over the last month or two. Still doesn't work, even after updating my app on my iPhone 11.

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AdamPandora
Moderator
Moderator

@feichua To clarify, are you also receiving the "This offer currently isn't available"error when you attempt to redeem this offer?

Would you mind running through the redemption once more if so?

If you continue seeing that error, please provide a screenshot.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Vivian
Local Performer

8B2CF6B4-CB70-4FA4-90B8-DF155C4C035B.png

Hi 

i received your email that you solved problem but nothing changed it’s still show same thing 

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AdamPandora
Moderator
Moderator

@Vivian 

I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their next email reply, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Playlist Swap

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RH13
Casual Fan

I'm having the same issue. I don't receive the same error, it seems to try to go to a page that right then only shows grey boxes on it for about half a second, then before fully loading it goes straight to the main T-Mobile "For You" page. I've screenshot the intermediary page with grey blocks, but not sure what to send it.

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