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Trouble redeeming Groupon promo

olddude
Local Performer

Just tried to upgrade this am to premium Pandora free for 3 months thru Groupon, but just my standard Pandora shows up w/ no place to sign in or redeem thru my pc; When I press redeem online, it just takes me to my stanrdard free Pandora, with no place to sign in or search. Tried chat line in Pandora but was no help.

 

Moderator Edit: Edited title for clarity

 

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AdamPandora
Moderator
Moderator

@olddude Our support team will be sending you a separate message via email to further assist you with this.

Keep an eye out for their message!

Thanks for posting on the community! 🎶

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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8 Replies

AdamPandora
Moderator
Moderator

@olddude Our support team will be sending you a separate message via email to further assist you with this.

Keep an eye out for their message!

Thanks for posting on the community! 🎶

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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olddude
Local Performer

Thanks

SenorG12
Local Performer

AdamPandora- I have similar issues as olddude- please provide a private email with instructions to my account

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AdamPandora
Moderator
Moderator

@SenorG12 Nice to see you around the community. 👋🏽

To clarify, are you running into trouble redeeming a promotion you received through Groupon as well?

If so, you should be able to activate it with the following steps:

In order to make sure you have the correct code for your 90-day trial, access your Groupon account from a computer, not a mobile device. Then, follow these steps to redeem your Groupon:

  • After signing in, click your name in the top right corner and select My Groupons.
  • Find the Pandora trial offer, click on View Details and then Redeem Online (located on the left menu). This will redirect you to the Pandora website. Please ensure you sign in with the correct Pandora account before you go any further. If you don't already have a Pandora account, click Sign Up. 
  • After signing up or logging in, read and agree to Pandora's subscription terms in order to click Redeem. 
  • Finally, enter the requested payment information.

Please note that this offer is not valid for current subscribers or those who have already enjoyed a free trial of Pandora Plus, Pandora Premium, or Pandora Premium Family*.

Once you're successfully upgraded to your 90-day trial, the Subscription section of your account is the best place to go to view all of your subscription options and make any changes. You can visit this link and select the Subscription tab.

Let me know how it goes.

 

*Listeners must be at least 21 years of age to purchase a Pandora Premium Family subscription as the master account holder.

Adam | Community Moderator

Let's share music in the Playlist Swap

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DavyP49
Underground

Hi,

I'm unable to use my groupon offer ($0 for 3-Month Subscription to Pandora), while I'm on the groupon web page in the my stuff area & click-on my groupon's & click on 'redeem online', I'm taken to the pandora website & after logging in I'm immediately presented with a prompt that says "This Offer Isn't Valid". It's bad enough that pandora play music automatically (which could easily be fixed by adding a setting for that), & now I can't use my groupon offer either.

David 

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AdamPandora
Moderator
Moderator

@DavyP49 I moved you post over to this existing thread: Trouble redeeming Groupon promo

Unfortunately, this 90-day offer is only available to new subscribers who upgrade directly through Pandora. Each Pandora account is limited to one free trial of Pandora Plus, Premium or Premium Family.

It looks like you already accepted a free trial of Pandora Premium on 07/14/20. As a result, you won't be able to redeem this 90-day trial.

The Subscription section of your account is the best place to go to view all of your current subscription options and make any changes. Let me know if you'd like those steps.

Keep in mind that you can also enjoy Premium (not Premium Family) unlocking short complimentary sessions of Pandora Premium as frequently as you'd like.

To start a new session simply search our library from your mobile device for a song or album, and click play. This will trigger a brief advertisement, after which you can enjoy your on-demand content.

I hope this help explain!

Adam | Community Moderator

Let's share music in the Playlist Swap

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DavyP49
Underground

Hi,

  • Yes, that's exactly the information that I needed, I should have read all of the information on the groupon offer before I accepted the offer. The great thing is the fact that the offer didn't cost me anything by being a trial. Thanks for your response and patience with an old man that hasn't been feeling very well lately.
  • David

AdamPandora
Moderator
Moderator

@DavyP49 Always happy to help!

Hope we continue to see you around the Community. 😎

Adam | Community Moderator

Let's share music in the Playlist Swap

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