Trouble upgrading account

[brookmere]

I can not upgrade my account

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@brookmere I do see you were able to successfully upgrade to Pandora Plus.

Was there anything else you needed help with?

Let me know.

[Deannamiller666]

I can't get my Pandora to upgrade anymore can you please help me with this situation thank you and God bless you

[AdamPandora]

@Deannamiller666 Could you tell me a bit more about what is happening?

To clarify, have you already been charged for a subscription to Pandora, however you are not seeing the benefits of the subscription reflected on your account?

Or are you running into trouble upgrading your account to one of our paid services for the first time?

Let me know.

[Jbfunk]

What do u need

When I try to upgrade, it won't let me.  It is saying that I need a copy of my I'd and a bill with my name on it.  Did that

mod edit: merged comments

[Jbfunk]

When I try to upgrade, it won't let me.  It is saying that I need a copy of my I'd and a bill with my name on it.  Did that

[AlyssaPandora]

Hi there, @Jbfunk. 👋

Sorry for any inconvenience this has caused. Looks like you're attempting to upgrade within the Pandora app through Google Play. However, the payment isn't processing through their billing system.

You may need to update your payment method within the Google Play Store.

Since your subscription is billed through the Google Play Store, you will need to update your payment information associated with your Google account.

Visit Google Play's Add, remove or edit your payment method help page for more information on how to manage your payment options.

++

Alternatively, you can upgrade directly through our website. 

To view all of your options and to subscribe, visit our website. Select your subscription level and your payment method.

Hope this helps. Feel free to let me know how it goes. 🎧

[lilmamadue]

I have Pandora Plus I want to upgrade to premium but every time I try to it tells me I have to open the app but I'm in the app and still get the same error

[GeraldPandora]

Hi @lilmamadue 👋

Thanks for your interest in Pandora Premium!

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[diverd7]

Can't upgrade it say's payment info is wrong but I fixed it and it still say's the same thing.

[AdamPandora]

@diverd7 I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!