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Unable to accept family plan invites

artinmindstudio
Local Performer

I did the same thing- Waited until the subscription expired upgraded to family premium plus then I sent invites. One of the invites I sent is to my own other account under my second email. When I accept the invite under that account it just brings me to my main account. When I go to my previous account through the app and try to sign out and back it is not connected with the family plan. How do I make this work? 

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24 Replies

AdamPandora
Moderator
Moderator

@artinmindstudio I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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drhodge
Local Performer

Same issue here, the Accept Invite makes the family members log-in as the account holder, this is not what we need.  We'd prefer each account to have their own access, play lists etc.

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AdamPandora
Moderator
Moderator

@drhodge I do see you've sent out three invitations (with two of those being accepted so far).

The third invitation was sent to an email address that isn't associated with any Pandora account.

That person will first need to create a new account using their email address - once that is created, they should be able to accept the invitation you sent them.

Let me know if they continue to run into issues after they set their new account up.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Cfmama65
Local Performer

For context, I have the Family Plan. I am trying to add the 4th account. I send the link to the account they are signed up with, the accept it, but it doesn't work. 

On my end it still says invite pending. Please help! 

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AdamPandora
Moderator
Moderator

@Cfmama65 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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dstzlewis
Local Performer

I have sent the invite to the email address I need to add to my family plan however with I click accept invite I get bounced to the sign in page and the account still show as pending invite. How do I get the account added?

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AdamPandora
Moderator
Moderator

@dstzlewis I moved your post over to this existing thread: Unable to accept family plan invites

It doesn't look like an account has been created yet with the email address you sent the invitation to.

That person will first need to create a new Pandora account using the email address you sent the invite to.

Once that account is created, they should then be able to accept the invitation to the family plan subscription you sent.

Check out the accepted solution to this thread for instructions on how to send out those invitations.

I hope this clarifies things a bit! Let me know if you run into any issues with this after the new account is set up.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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zelsimm
Local Performer

Same thing is happening to me. I just now tried to add my grandson and I myself tried to sign him into his phone with the link I sent him and it says that there is an error and that I needed to send the invite again which I did over 5 times with no luck. It is very frustrating. Please send me an email with the instructions and way to correct it. No wonder out of my invites only one is active and the other ones have not been "accepted".

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AdamPandora
Moderator
Moderator

@zelsimm I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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whisperingfirs
Local Performer

I switched to the family plan so we could listen in different areas on my ranch, sent out the invites for each one added, they were received, selected the invite tab, but nothing happens on my account, still says invite pending, did this process multiple times, no success. please advise.

 

mod edit: changed title for clarity

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AlyssaPandora
Moderator
Moderator

Hi there, @whisperingfirs. 👋

Thanks so much for posting about this. 

Looks like you were able to send out three invites. If you're noticing that the invites are pending, this means that the invitation to join your Premium Family plan hasn't been accepted yet.

If you've already sent an invite to a family member and they haven't received it, make sure that:

  1. You've sent the invite to an email address your family member can access (not necessarily the email address on their Pandora account);
  2. They check their spam folder, as the invite may have ended up there.

Once they've received your invite email, they'll simply select Accept Invite, and either log into their existing Pandora account or create a new account.

I've taken a look, and it appears that none of these individuals have an existing Pandora account under the email addresses you've sent the invitation to. If they are new users, they would need to create a new account.

I hope this information is helpful. Let me know if you continue to have trouble with this. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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whisperingfirs
Local Performer

Yes, actually have selected the accept invite multiple times, it does not work, as I said above, the invite comes thru, we open the invited email, select accept, but my account does not change, just says invite pending,  I just added another, so thats 4, with no luck

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whisperingfirs
Local Performer

Sorry again, so to listen to different areas on my ranch, guess I need separate accounts for each location for each to listen to separate music, not a family plan

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AlyssaPandora
Moderator
Moderator

Thanks for your reply, @whisperingfirs

I was able to add the most recent person you invited to your plan. They should be able to log into their account and see that they have Premium. 

For the first three individuals, it appears that none of these individuals have an existing Pandora account under the email addresses you've sent the invitation to. They would need to create a new Pandora account if they are new Pandora users. 

++

Upgrading to the Family Plan means that you and up to five other accounts can enjoy all of the benefits of Pandora Premium, while keeping your individual Pandora accounts.

As long as each person on the family plan is on their own account, you can all listen to Pandora at the same time. However, you still won't be allowed to play music from a single Pandora account on multiple devices simultaneously.

Each Pandora account on your family plan can only stream from one device at a time (unless you are routing the audio into a system with multiple speakers, such as a Sonos system).

That being said, you could specifically create and/or add a second account to your family plan for those occasions when you need two personal devices playing at once. (I can help you share content from one account to the other, if need be.)

Otherwise, just make sure you press pause on one device before beginning to listen to the same account on a different device.

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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carpenterp
Local Performer

cannot add family member go to subscription and my payment show up i already have family plan so what up with this.

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AdamPandora
Moderator
Moderator

@carpenterp I'm showing you are currently signed up for the Pandora Premium Military plan - this is different than the family plan that we offer.

Our Pandora Premium Family plan offers all of the features of Premium to up to six individual Pandora accounts. That subscription is $14.99 USD monthly or $164.89 annually.* We do not offer any discounts for this subscription.

On the other hand, the Premium Military subscription is $7.99 USD monthly or $87.89 annually for only one Pandora account to access all the Premium features.* It is available to qualified Military members, including active duty, reservists, retirees, veterans, disabled veterans, and military-registered dependents.

If you have more than one Pandora account in your family or household that you'd like to have upgraded to Premium, the family plan offers the best value.

If you're still interested in switching your subscription, please visit our website to view all of your options.

Keep in mind that once you've successfully upgraded to this reduced rate, your account will no longer be eligible for any additional trial offers. The balance of any prior offers you accepted (such as a free trial) will be forfeited and you will immediately be charged for your new subscription.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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PD2
Local Performer

So I set up a new family plan, but cannot for the life of me get it to accept additional members, no matter how many times I send the invite and click on the accept link. In the end, I had to sign up for an additional premium account so now I'm paying $25/mo for two people. Seems ridiculous! Anyone else have this issue?

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AdamPandora
Moderator
Moderator

@PD2 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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FrtnMrtn
Local Performer

I changed my plan to a family plan and I have tried to add my husband to the plan.  I set up a pandora account for him with his email.  Send the invite, accepted the invite but all that happens is the invite takes me back to my main account.  When I sign into his account it is only a free account and not associated with the family plan.  I have tried this numerous times and get the same problem.  Under my family plan it just states "invite pending".  Please help resolve this issue

Thank you Kelly

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