Unable to accept family plan invites

[Tinkbarber08]

I waited till my subscription through T-mobil tuesday ended and I went onto the computer to upgrade to the family and I tried to send the invietes to email and I did accept them through email but my pandora acccount still stated Pending on the invite and wondering what I am doing wrong. Please help me on how to get my family there account on pandora through family 

Moderator Edit: Edited title for clarity

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[AdamPandora · Accepted solution]

@Tinkbarber08 I have moved your message and created a new post in order to keep the community organized.

I recommend checking to see if the individuals invited to your Pandora Premium Family plan have their own Pandora accounts. Please keep in mind, Each of your Premium Family members will get full access to Pandora Premium features, but they'll have their own account.

Once they have received your invite email, they will need to select Accept Invite, and either log into their existing Pandora account or create a new account if there isn't one already set up for them.

Please have each individual accept their invites once more through the email message that was sent to them, and either sign into their existing account, or create a new Pandora account using their email address if they don't have one yet.

Let me know if you continue to run into issues with this. 

[Unclemy]

Adam,

I have added 4 members of my family to the family plan.  None have received an "invite" email.  Could you check my account and help us get them on Pandora?  Thanks!  (member since Pandora began!)

[AdamPandora]

@Unclemy Our support team will be contacting you separately via email to help ensure this gets resolved.

Keep an eye out for their message! 

[citadel]

When they create their new accounts, after accepting invite, it does not have them on family plan but on their own account not connected to my family plan.

[AdamPandora]

@citadel Our support team has confirmed that you already have an open case with them regarding this issue. 

If you have any further questions, you can reply back directly to the email thread you have going with them.

[cryanhorne]

I am having the same problem: When they create their new accounts, after accepting invite, it does not have them on family plan but on their own account not connected to my family plan.  Please help. 

[A2PATTON]

I have attempted go invite a few family members to my premium family plan and it says that the invite sent but I'm told that they're not getting them. I've even had them search all inbox folders for my email address 

[TannerPandora]

Hi @A2PATTON sorry for any trouble with this. 

I've reached out to our user support team to follow up with you on this. Please be on the look out for an email from them. 

Thanks for posting to community! 🎧

[aaronemerson42]

My family members aren't receiving the invitations I am sending them. Please help.

[AlyssaPandora]

Hi there, @aaronemerson42!

Have you tried the steps listed on this page to manage your Pandora Premium Family plan?

Also, have those individuals check their spam / junk folder to ensure that the invite didn't end up there accidentally.

Let me know how it goes.

[VandFam]

This page didn't help me with the same issue. I have sent the family plan invite but it never showed up in my other email at all. I have tried re sending multiple times, verified the email and checked the junk folder to no avail