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Unable to accept family plan invites

Tinkbarber08
Local Performer

I waited till my subscription through T-mobil tuesday ended and I went onto the computer to upgrade to the family and I tried to send the invietes to email and I did accept them through email but my pandora acccount still stated Pending on the invite and wondering what I am doing wrong. Please help me on how to get my family there account on pandora through family 

 

Moderator Edit: Edited title for clarity


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64 Replies

AdamPandora
Moderator
Moderator

@Sjpena1954 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

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chiplee_33
Local Performer

Trying to add my daughter to our family plan and she gets a message 

Sorry, we're unable to accept your registration.
Thank you for your interest in Pandora
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AdamPandora
Moderator
Moderator

@chiplee_33 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

tesaudrianna
Local Performer

I am having the same issue. I sent an invite to someone on my family plan, he accepted it, but it still says invite pending. I did it several times and it still says invite pending.

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AdamPandora
Moderator
Moderator

@tesaudrianna I have created a ticket with our support team for you as well.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos