Yeah I already did all of that. The emails are not sending. I have personally checked all possible folders. Pandora needs to fix it or I'm going to switch to Spotify and get a full refund given the basic tenet of the Family Plan has not been available to us. How is it that there's no service department???
Just upgraded to Family plan like many others, so that we could listen without the error message. I assumed it would be a similar set up as Netflix. Where you each have the ability to select your "account" and create your own playlists without the risk of modify the other family members choices. For example if my daughter thumbs down things it will change my entire playlist. 1st of all we can't figure out how they "accept invite" . When they do it prompts them to "log in" . If they long in using my information, it still pulls up my playlists. It does allow us to listen simultaneously, even though it initially gives us the "error message" that someone else is listening. If they try to create new account after hitting "accept invite", it says email used already has an account (they previously had a free subscription). The last thing we tried was having them enter their email address (the ones I ised to invite them to the family plan), and I had them select "forgot password", it then allowed them to login, but it logged them into my pandora account. After all of these attempts my page says "invite pending", like they haven't accepted it. Help!! Really just want to figure this out, and really hope that I just didn't pay all this extra money to just have them messing with my playlists and adding lists that I don't want to have to search throgh to find my own. Thanks!
@toglesby I have confirmed with our support team that they will be contacting you via email at the email address your Pandora account is registered under.
Please keep an eye out for their message, and they will be happy to further assist you with this.
I have set up a family plan and attempted to invite another person. She is receiving the email, to an email address that is signed up for basic/free Pandora account. When she clicks on the "Accept Invitation" link in the email invite it doesn't give her the opportunity to convert to the family plan, or in any other way give her family plan access. It still shows in my settings that the invitation is pending. Please have someone from support contact me as there is apparently no other way to get technical support from Pandora.
Trouble with adding invitees to family plan: When they create their new accounts, after accepting invite, it does not have them on family plan but on their own account not connected to my family plan, and has 'upgrade' option for new account. Does not seem to recognize email address is one that has been invited to new family plan.
Does the new 'invitee' in fact need to set up new account? What is the process?
I've asked our support team to reach out to you via the email associated with your Pandora account. Please be on the look out for their email.
Thanks for posting to community! 🎧
Hey there, @Jtarin34. 👋
I moved your post over to this thread to keep the community organized. Someone from our User Support team has reached out to you via email this morning. 📬
Please follow up with our specialist via email to help get your spouse added. Thanks for your patience during this process!