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Re: Family plan invites

aaronemerson42
Local Performer

Yeah I already did all of that.  The emails are not sending. I have personally checked all possible folders. Pandora needs to fix it or I'm going to switch to Spotify and get a full refund given the basic tenet of the Family Plan has not been available to us. How is it that there's no service department???

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Re: Family plan invites

AlyssaPandora
Moderator
Moderator

@aaronemerson42 Our User Support team can always be contacted here or at pandora-support@pandora.com. In the meantime, I'll check in with our team and have someone reach out via email to assist you.

Alyssa | Community Moderator

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Pandora Family

toglesby
Local Performer

Just upgraded to Family plan like many others, so that we could listen without the error message.  I assumed it would be a similar set up as Netflix. Where you each have the ability to select your "account" and create your own playlists without the risk of modify the other family members choices.  For example if my daughter thumbs down things it will change my entire playlist.  1st of all we can't figure out how they "accept invite" . When they do it prompts them to "log in" . If they long in using my information, it still pulls up my playlists.  It does allow us to listen simultaneously, even though it initially gives us the "error message" that someone else is listening.  If they try to create new account after hitting "accept invite", it says email used already has an account (they previously had a free subscription).  The last thing we tried was having them enter their email address (the ones I ised to invite them to the family plan), and I had them select "forgot password", it then allowed them to login, but it logged them into my pandora account.   After all of these attempts my page says "invite pending", like they haven't accepted it.  Help!!  Really just want to figure this out, and really hope that I just didn't pay all this extra money to just have them messing with my playlists and adding lists that I don't want to have to search throgh to find my own.  Thanks!

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Re: Pandora Family

AdamPandora
Moderator
Moderator

@toglesby I have confirmed with our support team that they will be contacting you via email at the email address your Pandora account is registered under.

Please keep an eye out for their message, and they will be happy to further assist you with this.

Adam | Community Moderator

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Family plan invites NOT working

TheBretz
Local Performer

I have set up a family plan and attempted to invite another person. She is receiving the email, to an email address that is signed up for basic/free Pandora account. When she clicks on the "Accept Invitation" link in the email invite it doesn't give her the opportunity to convert to the family plan, or in any other way give her family plan access. It still shows in my settings that the invitation is pending. Please have someone from support contact me as there is apparently no other way to get technical support from Pandora.

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Re: Family plan invites NOT working

TomRiddle
Opening Act

@TheBretz if you need help from support, I found this contact on their help page: https://help.pandora.com/s/contactsupport?language=en_US

He Who Must Not Be Named
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Re: Family plan invites NOT working

AdamPandora
Moderator
Moderator

@TheBretz It looks like you already have a case open with our support team. They will be reaching back out to you on that same email thread so they can further assist you with this.

Thanks for being a part of the community! 

Adam | Community Moderator

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Trouble with adding invitees to family plan

cryanhorne
Local Performer

Trouble with adding invitees to family plan: When they create their new accounts, after accepting invite, it does not have them on family plan but on their own account not connected to my family plan, and has 'upgrade' option for new account.  Does not seem to recognize email address is one that has been invited to new family plan.

Does the new 'invitee' in fact need to set up new account?  What is the process?

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Re: Trouble with adding invitees to family plan

TannerPandora
Moderator
Moderator

Hi @cryanhorne I've moved your post to this thread to keep things organized.

I've asked our support team to reach out to you via the email associated with your Pandora account. Please be on the look out for their email. 

Thanks for posting to community! 🎧

Tanner | Community Moderator

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Family plan

Jtarin34
Local Performer

Having a hard time including spouse in family plan

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Re: Family plan

AlyssaPandora
Moderator
Moderator

Hey there, @Jtarin34. 👋

I moved your post over to this thread to keep the community organized. Someone from our User Support team has reached out to you via email this morning. 📬

Please follow up with our specialist via email to help get your spouse added. Thanks for your patience during this process! 

Alyssa | Community Moderator

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Re: Adding member to Family Plan

jenltucker
Local Performer
I am on the trail period for the Family Plan, and am unable to add my boyfriend's pandora account. I am adding his email, he is accepting and logging in to his pandora account. However, he is not connected to my Family Plan. On my end, his invite still says "pending" and on his end, there is still the upgrade button in the corner and no indication that our accounts are connected. How do I address this issue?
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