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Re: Adding member to Family Plan

AdamPandora
Moderator
Moderator

@jenltucker Our support team will be contacting you separately via email to help with this.

Keep an eye out for their message! 

Adam | Community Moderator

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Adding listeners to Family Plan

Carmy
Local Performer
My daughter shared my Pandora premium account. I recently added the family plan but can't log my daughter into the plan. I uninstalled app and went through the email invite but it still isn't working. Any ideas? mod edit: changing title for clarity
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Re: Adding listeners to Family Plan

TannerPandora
Moderator
Moderator

Hi @Carmy Thanks for posting to community!

Looks like the Family Plan invites have been sent out, but they haven't been accepted yet. If you've already sent an invite to a family member and they haven't received it, make sure that:

  1. You've sent the invite to an email address your family member can access (not necessarily the email address on their Pandora account);
  2. They check their spam folder, as the invite may have ended up there.

Once they've received your invite email, they'll simply select Accept Invite, and either log into their existing Pandora account or create a new account if they haven't signed up for Pandora before. 

Let me know if you're still having trouble. 

Tanner | Community Moderator

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Re: Adding listeners to Family Plan

Carmy
Local Performer

My daughter has created her own account but we are still getting the message that only one person can listen to Pandora when we are both on. I thought with premium we could all listen to our account? 

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Re: Adding listeners to Family Plan

AdamPandora
Moderator
Moderator

@Carmy If that error message is poppoing up, then that means the two of you are still signed into the same Pandora account on your separate devices.

Have your daughter sign out of the Pandora app/website on her device, and then sign back in using the email address her new Pandora account is registered under.

Let me know if this helps. 

Adam | Community Moderator

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Can’t connect my husband to my new premium Family plan

barbino
Local Performer

My husband has a free pandora account, he cannot delete it, won’t recognize password, so he changed it, still won’t work...in the meantime he accepted my invitation to join the premium family plan. Said he was on it, but is getting many ads, canrt download songs till he watches a video etc.  

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Re: Can’t connect my husband to my new premium Family plan

TannerPandora
Moderator
Moderator

Hi @barbino, thanks for posting to community. I've moved your message from our Community Chat board to our Subscriptions support board to help keep things organized. 

I checked your Pandora account and I do see the invitation has been sent out but it's still pending, unfortunately, it hasn't been accepted yet. 

Your husband will need to go back to the family plan invitation that was sent out and be sure to select 'Accept Invite', and  log in with his existing Pandora account. He'll need to enter is Pandora password to complete the process. 

If he's still having trouble, let me know. 

Tanner | Community Moderator

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Adding someone to my Family Plan

ranman
Local Performer

I have a Family Plan and invited my wife to join.  She received the email, but when she clicks on Accept Invite it goes to my account.  We have tried this multiple times with the same result.

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Re: Adding someone to my Family Plan

AdamPandora
Moderator
Moderator

@ranman Sorry for the trouble.

That likely means she is already logged into your account on her device.

Before attempting to accept the invitation you sent her, first make sure she signs out of Pandora.

She should then be able to sign back into Pandora using the email address associated with her personal Pandora account, and accept the invitation.

I will also have someone from our support team reach out to you separately via email to help ensure this gets taken care of.

Please keep an eye out for their message.

Adam | Community Moderator

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Re: Unable to accept family plan invites

toninoni
Local Performer

Adam, we only had one account to begin with which I just upgraded to a Family Plan. I sent out the invitations to both me and my husband's email. After I accepted the invitations via email and went back to Pandora, it shows the invitations are still pending (both of them). I've done it 3 times to no avail. What's the problem?

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Re: Unable to accept family plan invites

AdamPandora
Moderator
Moderator

@toninoni Sorry for any confusion!

Upgrading to the Family Plan means that you and up to five other accounts can enjoy all of the benefits of Pandora Premium, while keeping your individual Pandora accounts.

I had our support team take a look, and they see you sent out invitations to email addresses with no Pandora accounts tied to them yet.

You will first need to set up separate Pandora accounts using different email addresses for each family member that wants to join the subscription.

Once those accounts are created (if they aren't yet already), you can then send them an invitation to join your family plan subscription.

They should then be able to accept the invitation to the family plan subscription you sent.

I hope this clarifies things a bit! Let me know if you continue to run into issues with this after the new accounts are set up.

Adam | Community Moderator

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sent an invite but user cant accept invite in email

VickiParrett
Local Performer

I sent an invite to user but user cannot accept the email invite it takes you to the login screen but it is for new users only

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