Unable to accept family plan invites

[Tinkbarber08]

I waited till my subscription through T-mobil tuesday ended and I went onto the computer to upgrade to the family and I tried to send the invietes to email and I did accept them through email but my pandora acccount still stated Pending on the invite and wondering what I am doing wrong. Please help me on how to get my family there account on pandora through family 

Moderator Edit: Edited title for clarity

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[AdamPandora]

@tplucinski Someone from our User Support team will be reaching out to you privately via email to help make sure this gets resolved.

Please keep an eye out for their message.

[SEDeuce]

I mistakenly allowed my Premium Family Plan Subscription, with 4 additional members, to lapse. I renewed the subscription but have been unable to add any members back. They receive the invites and accept them, but the Manage Family Plan window indicates that the invite is still pending. Logging out and back into the invited account does not change its subscription status. I've tried setting up new accounts with different email addresses with no success.

[Tristians1996]

Family plan

Won’t let the accept it 

[AdamPandora]

@SEDeuce I moved your post over to this existing thread: Unable to accept family plan invites

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[AdamPandora]

@Tristians1996 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[karahen24]

We have accepted the invitation but it still says pending... and keeps saying someone else is listening. HELP. I have reached out several times with no contact back.

[AdamPandora]

@karahen24 I do see you have contacted our support team previously for assistance with this.

That being said, it doesn't look like you ever replied back to the last email they sent you.

I am going to have them send you an additional message to further assist with this - please keep an eye out for their message.

[Bretcoffin]

what??

[AdamPandora]

@Bretcoffin Was there anything you needed assistance with?

Let me know.

[olson4510]

I just signed up for the family subscription and when I sent the request to someone they they went into accept the invite.  The invite took them to a screen that told them the invite was invalid. How do I fix this?

[AdamPandora]

@olson4510 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Lizzllanes]

I am having the same issue. My family members are not able to reconnect 

[AdamPandora]

@Lizzllanes I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[BrendaB]

I am having the same issue!  obviously alot of us are.

[AdamPandora]

@BrendaB I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply, and they will be happy to look into this further with you.

Thanks for being a part of the Community!