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Unable to upgrade to Pandora Premium

RDHenry
Local Performer

I want to upgrade to Pandora Premium and keep getting the message "Sorry. Pandora Premium isn’t available for this account." I have had this account for years a do not want to start over. Any help would be appreciated.

 

Moderator Edit: Edited title for clarity

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AdamPandora
Moderator
Moderator

@hanson76574 Welcome to the community!

It sounds like you may have more than one Google Play profile, or another Google Play account under an alternate email address.

I'd recommend making sure you're signed into your main Google Play profile. Or, if there is another email address you'd like me to check under, please let me know and I'll be happy to see if I can find it for you. (That email address will end in "gmail.com.")

Otherwise, you can reach out to Google Play directly, and they will be able to advise you using your payment information.

Thanks for your understanding!

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@RDHenry Our support team has informed me that they already have an open case with you.

If you have any further questions regarding your subscription, please make sure to reply back directly to the email thread you have open with them.

Thanks for being a part of the community!  

Adam | Community Moderator

Let's share music in the Playlist Swap

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hanson76574
Local Performer

It tells me to go to my google play app to upgrade - when i go there it tells me the same message...I want Premium and am willing to pay for i - been a customer for years - but this is so frustrating!!!!!

 

 

Moderator Edit: Format

AdamPandora
Moderator
Moderator

@hanson76574 Welcome to the community!

It sounds like you may have more than one Google Play profile, or another Google Play account under an alternate email address.

I'd recommend making sure you're signed into your main Google Play profile. Or, if there is another email address you'd like me to check under, please let me know and I'll be happy to see if I can find it for you. (That email address will end in "gmail.com.")

Otherwise, you can reach out to Google Play directly, and they will be able to advise you using your payment information.

Thanks for your understanding!

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

0 Kudos