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Unauthorized Charges

Getlostosel
Local Performer

I checked my statement recently and said there was a 10 dollar charge for Pandora which made sense but you never sent any type of reminder that I was gonna be charged?

 

Moderator Edit: Edited title for clarity

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Re: Why was I charged when I didn't authorize it?

AdamPandora Moderator
Moderator

@Getlostosel Our support team has confirmed with me that they will be reaching out to you via email at the email address your Pandora account is registered under.

Please keep an eye out for their message, and they will be happy to further assist you with this.

Hope we continue to see you around the community! 

Adam | Community Moderator

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Re: Why was I charged when I didn't authorize it?

monarcisland
Opening Act

@Getlostosel most subscription services don't send reminders. When you sign up for the service, usually in the terms and service there is a section that says if you don't cancel before the end date, you'll be charged.

I've been billed for other subscription services I forgot about with no reminder that I was going to be billed. 

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Re: Why was I charged when I didn't authorize it?

AdamPandora Moderator
Moderator

@Getlostosel Our support team has confirmed with me that they will be reaching out to you via email at the email address your Pandora account is registered under.

Please keep an eye out for their message, and they will be happy to further assist you with this.

Hope we continue to see you around the community! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Why was I charged when I didn't authorize it?

anahansen88
Local Performer

this happened to me today and it took the only money i had left for my sons birthday cake today. im not very happy and want it fixed.

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Re: Why was I charged when I didn't authorize it?

AlyssaPandora Moderator
Moderator

Hey, @anahansen88. 👋

So sorry to hear this happened. A specialist from our User Support team has already reached out via email to figure out what's going on.

If you haven't received their email, please check your spam / junk folder. 

Thanks for letting us know about this! 🎧

Alyssa | Community Moderator

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Subscription upgrade not authorized

hcrogan
Local Performer

I have had an active subscription since 9/19. As of Friday, i was "billed" for the premium, which i didn't authorize or want. How do i get this taken care of? I have opened a case with paypal, as it was billed through my paypal account. 

Sorry, I was billed for the premium amount this afternoon at 12:49pm. I wasn't even logged into pandora at the time. I found the email confirmation about the purchase of pandora premium. I am only 2 months into pandora plus - for which i paid for the whole year upfront in September 2019. Please help !!! 

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Re: Subscription upgrade not authorized

AdamPandora Moderator
Moderator

@hcrogan Our support team has informed me that you already have an open case with them.

Please keep an eye out for their email reply to your initial message, and they will be happy to look into this further with you.

Thanks for being a part of the community! 

Adam | Community Moderator

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Charged but never authorized a subscription

terri1
Local Performer

I have been getting charged $4.99 for the last 2 months and I didn’t authorize this. I can’t figure out how to cancel this. Please help. I haven’t even used Pandora in over a year.

 

Moderator Edit: Edited title for clarity

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Re: Charged but never authorized a subscription

AdamPandora Moderator
Moderator

@terri1 Our support team will be reaching out to you via email.

Please keep an eye out for their message, and they will be happy to further assist you with this.

Hope we continue to see you around the community! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: I changed phones and now I can't access my pandora account because my phone number changed

ZZrgm63050
Local Performer

I didn't have any idea that I was being charged for pandora again!!  Twice before I have had to stop a subscription I never asked for.  Please help me and get my $ back!!!

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Re: I changed phones and now I can't access my pandora account because my phone number changed

AdamPandora Moderator
Moderator

@ZZrgm63050 I moved your message to this thread as it sounds like you are experiencing a similar issue.

Our support team has confirmed with me that they will be reaching out to you via email.

Please keep an eye out for their message, and they will be happy to look into this further with you.

Adam | Community Moderator

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Need help to Cancel subscription

adamarif
Local Performer
I see a monthly charge on my Bank Card that started Nov 2019 for $4.99. But I haven't signed up for any Pandora plans on my devices, so I'm not sure where this is coming from or how to cancel it. Please help.
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