Unauthorized Charges

[debbuys]

I just discovered being billed $14.99 on my Bank of America card. Its so frustrating to search for Customer Service to talk to about resolving this matter as PANDORA HAS NO WAY to call about billing.

I do not have any authorized subscriptions.  How do I get a refund for all months I have been charged at $14.99 x 3 months?  Credit card statement says PANDORA*INTERNET RADIO PDORA.COM/BIL CA.

Thank you in advance for resolving this issue.  

Debra 

[namanh32]

I was charged 13.01 and i have no pandora subscription 

[AdamPandora]

@namanh32 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[TheZwolfenstein]

I was charged 10.59 and I don't have any subscriptions

[AdamPandora]

@TheZwolfenstein I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Browneyes]

I don't have a subscription.

I recently reported my bank card stolen. I was billed this morning 19.99 for a subscription. How do I get my money back

[AdamPandora]

@Browneyes I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[kingdavid1127]

I have been charged now for months!!!!!! Didnt even realize it until today. $5.45 each month by Pandora and I do not have a subscription. These are unauthorized charges. My bank account shows a phone number, I call it and it is an automated Google support that does not help at all to stop these charges because you can never speak to anyone no matter what number you press. Unacceptable and unprofessional in so many ways. 

[AdamPandora]

@kingdavid1127 It looks like your Pandora account is currently upgraded via Google Play.

I have created a ticket with our support team for you.

They will be contacting you privately via email to provide you with some additional information, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[conradp]

I have a charge from PANDORA INTERNET RADIO on my account for $54.89. I did not authorize a purchase from Pandora. How can I dispute this charge or see why it was charged to my account? Please help!

[AdamPandora]

@conradp I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[BurnsAccount]

Would a moderator please open a ticket for me with this same issue? I am being billed monthly for an account and I do not have a Pandora account.

[AdamPandora]

@BurnsAccount I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Dwyatt978]

I've been billed $11.33 for a subscription that I never subscribed to. 

[AdamPandora]

@Dwyatt978 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[jayto]

Why am I being charged when my account says that I do not have a subscription?

[AdamPandora]

@jayto I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[mrfixit12395]

I just had an unauthorized charge to upgrade my subscription to premium. I never asked for this change yet I was charged. I cancelled the subscription but what do I do about the missing funds? 

[TannerPandora]

Hi @mrfixit12395! Welcome to community.

I checked the Pandora account associated with your Community profile and see that it was upgraded to a 90-day trial of Pandora Premium on 5/6/22. Since the trial was never cancelled, it automatically transitioned into an actual subscription billed on 8/4/22.

I've escalated your post to our User Support team to further assist. They will be reaching out via the email associated with this Pandora account. Please be on the look out for their response.

Thanks for being part of community!

[GrannyRoze]

False advertising

I installed Pandora for first time last week thinking it was FREE. I was asked for debit/credit card and I did thinking perhaps it I wanted to purchase music etc YES I am wider and not up on today’s ins/outs SO today my bank sent notification of attempt to deduct $39.95 for a gaming bundle I have NO idea what that is. It is from Namezzi Inc from Florida. They scammed through Pandora app. How does Pandora remedy these things from happening to old people?

[AdamPandora]

@GrannyRoze I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!