cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unauthorized Charges

Getlostosel
Local Performer

I checked my statement recently and said there was a 10 dollar charge for Pandora which made sense but you never sent any type of reminder that I was gonna be charged?

 

Moderator Edit: Edited title for clarity

Labels (1)
288 Replies

AdamPandora
Moderator
Moderator

@whylol I will have someone from our support team reach out to you privately via email to look into the charge you are seeing.

Keep an eye out for their message, and they will be happy to further assist.

Thanks for your patience in the meantime! 

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

AdamPandora
Moderator
Moderator

@Janiyaevans122 Someone from our support team will be contacting you privately via email to help explain the charge you are seeing on your account.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

tythewolf
Local Performer

I just had a attempted monthly charge for google pandora. I dont use pandora. Would like to know why the attempted charge. Its not on my google susbscriptions, I dont even have the app installed. So what gives?

0 Kudos

AdamPandora
Moderator
Moderator

@tythewolf Someone from our support team will be contacting you via email to help look into this.

Please keep an eye out for their message.

Thanks for your patience in the meantime! 

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Joey27
Local Performer

So I recently got charged to my cashapp for two payments of 25 and I'm wondering how to get ahold of someone to get a refund and cancel it the subscription so I won't be charged again.

0 Kudos

AlyssaPandora
Moderator
Moderator

Hey there, @Joey27. 👋

To keep everything organized, I moved your post over to this existing thread: Unauthorized Charges

I've gone ahead and escalated your issue to our User Support team. A specialist will be in touch with you via email to assist with the unauthorized charges. Please keep an eye out for their email. 📬

Thanks so much for your patience during this process! 🎧

 
Alyssa | Community Moderator

Let's talk music in Community Chat

Joey27
Local Performer

Thanks for getting back to me hopefully this will be all resolved soon.

AdamPandora
Moderator
Moderator

@Joey27 Always happy to help!

I do see your support team sent you a message requesting additional information - make sure to reply back directly to their email, and they will be happy to look into this further with you.

Hope we continue to see you around the Community! 😁

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Madissm
Local Performer

I have a charge on my credit from Pandora buy have not purchased any subscriptions. I would like a refund please. 

0 Kudos

AdamPandora
Moderator
Moderator

@Madissm I moved your post over to this thread to keep the Community organized: Unauthorized Charges

Someone from our support team will be reaching out to you privately via email to help look into this further.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Gregismad
Local Performer

I have been charged for 4.99 for pandora. I did not want this and this is the second time it has happened unauthorised. I would like my money back please. 

0 Kudos

lexylu15
Local Performer

This SAME thing happened to me! Now my account is over drafted and I’m PISSED. All because pandora charged me $4.99 when they should have NONE of my card or checking account info. I want that money back.

0 Kudos

AdamPandora
Moderator
Moderator

@Getlostosel I went ahead and escalated your report to our support team.

They will be contacting you privately via email to help look into the charges you are seeing.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Caitlinhollar21
Local Performer

I was charged 5.34 for something and i didnt agree to buy anything. This needs to be fixed.

0 Kudos

TannerPandora
Moderator
Moderator

Hi @Caitlinhollar21,

I moved your post to an existing thread here to help keep things organized. 

To further help with this, I've escalated your message to our User Support team. They'll be contacting you shortly to follow up.

Please be on the look out for their response. 

Tanner | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Kybuddercup
Local Performer

I keep getting charged for pandora that i didn't subscribe too and it's not even upgraded. How do i get it to stop charging me?

0 Kudos

AdamPandora
Moderator
Moderator

@Kybuddercup I moved your post over to this thread since you are running into a similar issue: Unauthorized Charges

Since this involves sensitive billing information, I will need to escalate your report to our support team for further assistance.

They will be contacting you privately via email to gather additional information about the charges you are seeing.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

faazon
Local Performer

MY debit card was charged $9.99 and i did not authorized this charge. i haven't even used Pandora in years. Please Fix this ASAP!

0 Kudos

AlyssaPandora
Moderator
Moderator

Hey there, @faazon. 👋

Thanks so much for reporting this, and sorry for any inconvenience this has caused.

Someone from our User Support team will reach out to you to gather more information about the card. Please keep an eye out for their email. 📬

Appreciate your patience during this process. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

Marlena1960
Local Performer

I want my bills to return to 9.99 as I signed up for....not 28.79????? Where the hell did this come

Please correct billing amount!

0 Kudos