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Re: Billing for account I don't use

Local Performer

Please help me with the same problem

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Re: Billing for account I don't use

Moderator
Moderator

@conorwnn I am going to have someone from our User Support team contact you privately via email to look into this.

Please keep an eye out for their message.

Thanks for your patience!

Adam | Community Moderator

Let's share music in the Playlist Swap

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Unauthorized Charges

Local Performer

I was recently charged $4.99 on my debit card that I didn’t authorize. I would like to find out how to get a refund. And how to get my debit card number taken out of your system. 

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Re: Unauthorized Charges

Moderator
Moderator

@Mdaniels Someone from our User Support team will be contacting you privately via email to gather additional information on the charge you are seeing.

Please keep an eye out for their message.

Thanks for your patience!

Adam | Community Moderator

Let's share music in the Playlist Swap

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Unauthorized Charge

Local Performer

My PayPal account was charge $54.89 from Pandora without my authorization. I didn't even have an account how could you do this? I had to register and set up an account to leave this message. Please reverse these charges ASAP.

Thanks

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Re: Unauthorized Charge

Moderator
Moderator

@MEM It looks like the Pandora account connected to your community profile is the one that is upgraded. 

I am going to have someone from our User Support team reach out to you privately via email to provide some additional information on your account.

Please keep an eye out for their message. 

Thanks for your patience! 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Unauthorized Charge

Local Performer

I don't ever recall connecting any accounts. Like I said I have never used Pandora and if I ever did it was many many years ago and just a free account. I'm retired and I can't afford to pay for these types of services.

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Re: Unauthorized Charge

Moderator
Moderator

@MEM I do see you have already been in contact with our support team today.

Keep an eye out for their next email reply and they will be happy to look into this further with you.

Hope we continue to see you around the community! :pandora:

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Fraudulent Charge

Local Performer

Yes, the past two months, i have received a $4.99 charge. I went tot the pdora.com/bilca site and it doesn't exist.  Have you resolved this?

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Re: Fraudulent Charge

Moderator
Moderator

@xtinpo It looks like you have already been in contact with our support team regarding this issue.

If you have any additional questions, make sure to reply back directly to the email thread you have open with them.

Hope we continue to see you around the community!

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: i need a contact number for pandora to cancel my account

Local Performer

I was also charged for a subscription but don't remember authorizing it - how can I talk to someone to figure out how to correct this. 

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Re: i need a contact number for pandora to cancel my account

Moderator
Moderator

Hi there, @nbcteaela. 👋

Someone from our User Support team will be in touch via email soon. Please keep an eye out for their message. 📬

Thanks for your patience during this process! 

Alyssa | Community Moderator

Let's talk music in Community Chat

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