I haven't used Pandora in years. I have charges on my credit card for $4.99 for the past two months. I logged onto my pandora account through the website and it doesn't show that I have a Plus or premium account. I went to google and amazon and don't see anything there either. How can I find out where this charge is coming from so I can cancel it? It's frustrating when companies make it so difficult to cancel a services (especially when you never signed up for it in the first place.)
Hi @dillinjl sorry to hear this is happening. Since this requires some attention to sensitive billing info, I've reached out to our support team to follow up with you. They will reach out via the email address associated with your Pandora account. Please keep an eye out for this email.
Thanks for posting to community! 🎧
I am also being charged to pandora internet that’s I’ve never used!!! This has been going on since May!!! I want my $9.99 back for each month from May to October returned to my account!!! It’s a shame that you can’t call and talk to a person about this but it’s how they can keep robbing you/your account!!!!! I’ll Be waiting for a response email settling this matter!!!
@Scammed-mad Our support team has confirmed with me that they will be reaching out to you via email at the email address your Pandora account is registered under.
Please keep an eye out for their message, and they will be happy to further assist you with this.
Hope we continue to see you around the community!
I've been charged twice for $4.99 I have t used this in forever nor did I ever have premium or plus. Would like my money back please
Hey, @Etaykor. 👋
Unfortunately, we cannot issue refunds through the Pandora Community.
I've reached out to our User Support team regarding your issue. Someone will reach out via email to follow up with you regarding your account status.
Thanks so much for your patience during this process! 🎧
I am also getting charged all of a sudden and I am trying to find the way to unsubscribe, but it cannot be found anywhere in my Apple ID.
What is going on Pandora?
I was checking my bank statement and it came to my attention that I have been charged a monthly fee of $4.99 since March 15, 2019. I haven't logged onto my pandora account in years, let alone buy a subscription. This is unauthorized, and I would like all of my money back.
Hello I have been charged for the last couple months 4.99 for something that I don’t use I only use free pandora.
Moderator Edit: Removed Personal Info