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Re: Need help to Cancel subscription

Moderator
Moderator

@adamarif I moved your post to this thread to keep the community tidy.

Keep an eye out for a message from our User Support team - they will be reaching out to you via email to help get this resolved.

Thanks for your patience.

Adam | Community Moderator

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Re: Need help to Cancel subscription

Local Performer

I've been getting billed since Nov. 4, 2019 for $5.29 on a subscription I never purchased. I purchased Pandora premium, which is the only subscription that shows on my accounts. The Pandora plus subscription was never purchased from myself and I don't understand why I keep getting this charge. I can see I am not the only one and it's really frustrating that I cannot get in contact with a single soul on this matter. This is unacceptable and to say the least, it's bull**ahem**. I'm tired of being robbed for $5.29/month for something I did not purchase and I would like to speak to someone immediately to resolve this. I expect to hear from someone asap because I've had enough of the thief mindset. I work hard for what I have and I'll be damned if I'm going to be robbed of it.

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Charged for Plus account I never signed up for

Local Performer

I haven't used Pandora in years.  I have charges on my credit card for $4.99 for the past two months.  I logged onto my pandora account through the website and it doesn't show that I have a Plus or premium account.  I went to google and amazon and don't see anything there either.  How can I find out where this charge is coming from so I can cancel it? It's frustrating when companies make it so difficult to cancel a services (especially when you never signed up for it in the first place.)

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Re: Charged for Plus account I never signed up for

Moderator
Moderator

Hi @dillinjl sorry to hear this is happening. Since this requires some attention to sensitive billing info, I've reached out to our support team to follow up with you. They will reach out via the email address associated with your Pandora account. Please keep an eye out for this email. 

Thanks for posting to community! 🎧

Tanner | Community Moderator

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Re: Charged for Plus account I never signed up for

Local Performer

I am also being charged to pandora internet that’s I’ve never used!!!  This has been going on since May!!!  I want my $9.99 back for each month from May to October returned to my account!!!  It’s a shame that you can’t call and talk to a person about this but it’s how they can keep robbing you/your account!!!!!  I’ll Be waiting for a response email settling this matter!!!

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Re: Charged for Plus account I never signed up for

Moderator
Moderator

@Scammed-mad Our support team has confirmed with me that they will be reaching out to you via email at the email address your Pandora account is registered under.

Please keep an eye out for their message, and they will be happy to further assist you with this.

Hope we continue to see you around the community! 

Adam | Community Moderator

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Re: Charged for Plus account I never signed up for

Local Performer

I've been charged twice for $4.99 I have t used this in forever nor did I ever have premium or plus. Would like my money back please 

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Re: Charged for Plus account I never signed up for

Moderator
Moderator

Hey, @Etaykor. 👋

Unfortunately, we cannot issue refunds through the Pandora Community.

I've reached out to our User Support team regarding your issue. Someone will reach out via email to follow up with you regarding your account status.

Thanks so much for your patience during this process! 🎧

Alyssa | Community Moderator

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Re: Charged for Plus account I never signed up for

Local Performer

I am also getting charged all of a sudden and I am trying to find the way to unsubscribe, but it cannot be found anywhere in my Apple ID. 

What is going on Pandora? 

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Re: Charged for Plus account I never signed up for

Moderator
Moderator

@inastar Our support team has confirmed that you currently have a case open with them.

Keep an eye out for their email reply and they will be happy to look into this further with you.

 

Adam | Community Moderator

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Unauthorized charges

Local Performer

I was checking my bank statement and it came to my attention that I have been charged a monthly fee of $4.99 since March 15, 2019. I haven't logged onto my pandora account in years, let alone buy a subscription. This is unauthorized, and I would like all of my money back.

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Re: Unauthorized charges

Moderator
Moderator

@myadesouza4 Our support team will be reaching out to you via email at the email address your Pandora account is registered under.

Please keep an eye out for their message, and they will be happy to further assist you with this.

Adam | Community Moderator

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