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Unauthorized Charges

Getlostosel
Local Performer

I checked my statement recently and said there was a 10 dollar charge for Pandora which made sense but you never sent any type of reminder that I was gonna be charged?

 

Moderator Edit: Edited title for clarity

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288 Replies

AdamPandora
Moderator
Moderator

@hottbox I will have someone from our support team reach out to you separately via email to help get this figured out.

Keep an eye out for their message.

Adam | Community Moderator

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AdamPandora
Moderator
Moderator

@Ash Our support team is interested in gathering additional information from you, as we do not currently offer any subscriptions at a $6.99 price point.

They will be contacting you separately via email to further investigate.

Please keep an eye out for their message.

Adam | Community Moderator

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Rampage785
Local Performer
  • My debit card is being charged for a Pandora subscription that I don't own. 

 

My bank account is now overdrawn and I need the subscription fees refunded from my account. 

Please reply, 

Thanks

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AdamPandora
Moderator
Moderator

@Rampage785 I moved your post to this thread to keep the community organized.

I will have someone from our support team reach out to you separately via email to look into the charge that was made for Pandora.

Please keep an eye out for their message.

Adam | Community Moderator

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kcarrasco
Local Performer

I am being charged $4.99 monthly on my credit card. I have tried to cancel subscriptions on my account - but I do not have any. I am being charged for an acct I do not have.

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AdamPandora
Moderator
Moderator

@kcarrasco I moved your post to this thread to keep the community tidy.

I am going to have someone from our support team reach out to you via email to look into the charges you are seeing.

Please keep an eye out for their message.

Adam | Community Moderator

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claudio
Local Performer

I have the same Issue. Please help

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michelle_22
Local Performer

I got charged $54.89 for Pandora Internet Radio and this is NOT my purchase. I'm not even receiving premium (still get ads, etc). I actually never have had premium service, so I am confused how my card information is even linked to Pandora. I changed my password so hopefully the hacker can't access.

I need a number to call ASAP. I need to reverse the unauthorized charge.

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AdamPandora
Moderator
Moderator

@claudio Our support team will be reaching out to you privately via email to look into this further.

Please keep an eye out for their message.

Adam | Community Moderator

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AdamPandora
Moderator
Moderator

@michelle_22 I am going to have someone from our support team send you an email to request additional information on the charge you are seeing.

Please keep an eye out for their message. 

 

Adam | Community Moderator

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raemery0425
Local Performer

I believe someone has started an account with my debit card. It's been there awhile. I thought my son started it. Come to find out he hadn't and doesn't even use Pandora. How can I cancel the account?

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TannerPandora
Moderator
Moderator

Welcome to community @raemery0425! 👋🏻I've moved your post over to an existing thread on this: Unauthorized Charges

Sorry to hear you've been charged. Since we'll need to gather more information from you in order to help locate this account, I've reached out to our User Support team for further help. They will be contacting you via the email associated with your community account. Please be on the look out for their email. 

Thanks for being part of community!

Tanner | Community Moderator

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TakeMe2MyGrave
Local Performer

Today I noticed on my card the there is a $10.69 charge on my debt card from pandora. When only pay 4.99 through google pay.  I want to know why is this happening. I dont use premium at all. I never used it. 

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TannerPandora
Moderator
Moderator

Thanks for posting to @TakeMe2MyGrave! I've moved your message to Unauthorized Charges to help keep things organized. 

I see that you've also emailed our User Support team, please be on the look out for their response and they will be happy to further help with this. 

Thanks for your patience in the meantime. 

Tanner | Community Moderator

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Butterkup91783
Local Performer

I also got charged, but when I logged in on a computer it's not showing that I have any subscriptions. I don't know how to reverse the charge if it wasn't for a subscription. What else could Pandora charge for?

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AlyssaPandora
Moderator
Moderator

Hi there, @Butterkup91783. 👋

Sorry to hear that you're having some trouble. 

We'll need to gather more information regarding the charge and your account to offer further assistance. Someone from our User Support team has reached out to you via email about this. The email has been sent to the email address associated with your Pandora account.

If you don't see their email soon, please check your spam / junk folder to make sure it didn't end up there accidentally. Appreciate your patience during this time! 📬

Alyssa | Community Moderator

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Msladyj88
Local Performer

I hope all is well. This morning upon waking up I discovered there were a total of four unauthorized charges from your company on my debit card. I dont have an account with you. Please contact me as soon as possible. 

Screenshot_20200427-093432_Cash App.jpg

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AlyssaPandora
Moderator
Moderator

Hi, @Msladyj88. 👋

Sorry to hear that this happened. I've escalated your issue and someone from our User Support team has contacted you via email to assist. 

Please check your email for their message. If you don't see it soon, please check your spam / junk folder to make sure it didn't end up there accidentally. 📬

Alyssa | Community Moderator

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nicm125
Local Performer

Hello,

I have been getting billed $4.99 a month since July of 2019!  I have never signed up for a pandora premium account.  I have no idea why I am getting charged.  It shows up on my statement as "Google *Pandora 855-836-3987 CA USA".  I do not have any google subscriptions for Pandora!  I have no idea where this charge is coming from.  I am very upset about this.  Please help me resolve this issue.

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AdamPandora
Moderator
Moderator

@nicm125 Unfortunately, our support team has limited access to the Google Play billing system, and won't be able to assist with locating the charges that were processed through their service.

Since the charge was processed by Google Play, I recommend contacting Google Play support directly to further dispute the charges.

You can get in touch with the Google Play support team here.

You may also want to report any fraudulent use of your card to your banking institution.

 

Adam | Community Moderator

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