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Re: Credit Card Charged

Moderator
Moderator

Hi @jomini643 - thanks for posting to community. I've moved your message to an existing thread on this subject: Unauthorized Charges Sorry to hear you've been charged and for any trouble reaching the Pandora User Support team.

Our User Support team can be reached by email through our Help Page or by clicking here

However, I've gone ahead and contacted them and ask that they reach out to you via the email associated with your community profile. Please be on the look out for this email, be sure to check any junk and trash folders if you don't hear from them within 24 hours. 

Thanks again for posting to community. 

Tanner | Community Moderator

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Unauthorized charges

Local Performer

For two months we've had a charge to our credit card that is unauthorized.  We don't have anything other than free Pandora accounts.  This is the billing charge:  "PANDORA*INTERNET RADIO PDORA.COM/BILCA".  Please help to stop these unauthorized charges. Thank you!

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Re: Unauthorized charges

Moderator
Moderator

@bthomas_Kuna I moved your post over to this thread to keep the community tidy.

I will have someone from our User Support team contact you via email to look into the charges you are seeing.

Please keep an eye out for their message. 📬

Adam | Community Moderator

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Re: Unauthorized charges

Local Performer
I am having the same trouble, if someone can please email me as well to get this resolved
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Re: Unauthorized charges

Moderator
Moderator

@Youssef Our support team would like to gather additional information on the unauthorized charges you are seeing.

Please keep an eye out for an email message coming from them.

Thanks for your patience.

Adam | Community Moderator

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I need help!

Local Performer

7B119388-BF13-443F-8ADE-CBFFCD2DA892.png

3754D239-E1B3-41D1-B07D-F35CAD66A165.png

 Above are screen shots of just a little bit of the summary of automatic charges I was billed without my knowledge. I did not authorize ANY of the $9.99 pay

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Re: I need help!

Moderator
Moderator

@Shep82 Our support team would like to further investigate the charges you are seeing.

They will be contacting you separately via email to gather additional information from you.

Please keep an eye out for their message. 

Adam | Community Moderator

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Unauthorized charge

Local Performer

I have a monthly charge for pandora internet. I never signed up for pandora subscription. I do have an account but it shows that I haven’t signed up for a subscription. After getting these charges I called my bank and got a new debit card and they sent me a new debit cards cancelling the previous one. I received my new card and did not add to any website and charge of $5.29 appeared again. It seems to be linked to my checking account not debit card and there is no way to call pandora. How do get pandora to stop charging me.. I never signed up for any paid subscription..  Pandora please have someone reach out to me to resolve this. 

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Re: Unauthorized charge

Moderator
Moderator

@lmdal01 I moved your post over to this thread to keep the community tidy.

I will have someone from our User Support team reach out to you separately via email to look into this further,

Please keep an eye out for their message. 

Adam | Community Moderator

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Never wanted nor did I get an upgrade somehow paying for one 😡

Local Performer

I never ordered nor not an upgrade but am being charged $5.33 every month for the past 5-6 months I want my money back. Also I want to know how you got my checking account information?

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Re: Never wanted nor did I get an upgrade somehow paying for one 😡

Moderator
Moderator

@jessecaketchum8 Our support team is interested in gathering additional information on the charges you are seeing on your account.

I will have them contact you separately via email, so please keep an eye out for their message.

Thanks for your patience.

Adam | Community Moderator

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Unauthorized charges

Local Performer

Support Team- my credit card has been charged for the last 3 months for 5.13. I had to get a new card each month. I never authorized the charge and would like to know how to stop this. Anyone else have this issue.

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