Unauthorized Charges

[debbuys]

I just discovered being billed $14.99 on my Bank of America card. Its so frustrating to search for Customer Service to talk to about resolving this matter as PANDORA HAS NO WAY to call about billing.

I do not have any authorized subscriptions.  How do I get a refund for all months I have been charged at $14.99 x 3 months?  Credit card statement says PANDORA*INTERNET RADIO PDORA.COM/BIL CA.

Thank you in advance for resolving this issue.  

Debra 

[BabehDove]

I am currently on a free trial to Pandora Plus. however, I was charged 9.99 on my card and I have checked everything and there is no reason they should have charged me. I cancelled my free trial every way I know how and the free trial im on is only 4.99 so why was I charged 9.99 anyway. I need that money back please help me! Thank you!

[AdamPandora]

@BabehDove I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[mknewkir]

I was charged a fee of $5.34 and it is unauthorized. I would like to inquire about why I was charged and how to refund the money back. 

[AdamPandora]

@mknewkir I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[trentc]

PANDORA*INTERNET RADIO PDORA.COM/BIL CA

$54.89

 I did not sign up for this.. 

[AdamPandora]

@trentc I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!

[gizzygilmore]

Getting charged even though I don't have a subscription

I want to get my card taken off whosever account it is linked to. I have been charged 10.99 for 3 months and I do not have any benefits on my account. 

[AdamPandora]

@gizzygilmore I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Pissed2023]

Found out today through my bank that Pandora has been taking my money since February of 2023 and I don’t even use the account now have I ever subscribed to anything. How do I get my money back from feb to now ?

[AdamPandora]

@Pissed2023 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[1556]

I have been charged for premium for the last three months now through my checking account and I never ordered it I have Pandora Plus how can I get that charge stopped for Premium?

[AdamPandora]

@1556 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[FelliAngel32]

How do I get money back that I didn't authorize?

[AdamPandora]

@FelliAngel32 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Jwamack]

How do I  cancel this subscription.  You tried to bill my account and it was rejected by my bank. I did not authorize you to do that. This is supposed to be free. Them you all have all those pop-ups. 

[AdamPandora]

@Jwamack I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[lcrowe]

I am being charged for Pandora and do not have an account.   How do y get that stopped and my money refunded?

[AdamPandora]

@lcrowe I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Bittersweet94]

My account got charged and I haven't had a subscription with pandora since July. I am not sure why it's continuing to charge me. 

[AdamPandora]

@Bittersweet94 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!