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Unauthorized charge by Google Play

hails8738
Local Performer

I checked my statement and I have a charge from Google Pandora for $12.80. I need to know why this is being charged to my card ASAP! I dont know how to contact the company because there is no phone number and I can't figure out how to email them... I need to know how I can get in contact with this company. This is very frustrating and I have spent an hour of my valuable time trying to figure this out!  

 

Moderator Edit: Edited title for clarity

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AdamPandora
Moderator
Moderator

@hails8738 You'll need to contact the Google Play support team to further dispute any unauthorized charges processed by their service.

You can get in touch with the Google Play support team here.

I also recommend reporting any fraudulent activity you are seeing directly to your banking institution.

Hope this helps.

Adam | Community Moderator

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AdamPandora
Moderator
Moderator

@hails8738 You'll need to contact the Google Play support team to further dispute any unauthorized charges processed by their service.

You can get in touch with the Google Play support team here.

I also recommend reporting any fraudulent activity you are seeing directly to your banking institution.

Hope this helps.

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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Imreportingthis
Local Performer

Why since Nov. 14th 2020, and on the 14th of every month, am I being charged $5.48 from Google pandora, Google or Google payment corp?! I didn't authorize this,  I don't pay for nor use pandora. I checked both emails for a subscription, and it's not there. Nothing for that price and I only have two subscriptions that I'm aware of. I want money back and for this to stop. I'm thankful they only have my cashapp info and on the other hand not so thankful because of it were coming out of my bank account I'd be able to track this company down. Can someone please fix this.

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AdamPandora
Moderator
Moderator

@Imreportingthis I moved your post over to this existing thread: Unauthorized charge by Google Play

You'll need to contact the Google Play support team to further dispute any unauthorized charges processed by their service.

You can get in touch with the Google Play support team here.

I also recommend reporting any fraudulent activity you are seeing directly to your banking institution.

Hope this helps.

Adam | Community Moderator

Let's share music in the Playlist Swap

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bobtaylor
Local Performer

I have no idea if i would have another account.  I just was billed 9.99 to google for pandora premium.  My  invoice number is

009449151062077073.  I want to cancel this can you help?

Robert Taylor

Moderator Edit: Removed Personal Info

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AdamPandora
Moderator
Moderator

@bobtaylor I moved your post over to this existing thread: Unauthorized charge by Google Play

I took a look at the Pandora account connected to your Community profile, and it doesn't appear to be upgraded.

You'll need to contact the Google Play support team to further dispute any unauthorized charges processed by their service.

You can get in touch with the Google Play support team here.

I also recommend reporting any fraudulent activity you are seeing directly to your banking institution.

Hope this helps.

Adam | Community Moderator

Let's share music in the Playlist Swap

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CLW
Local Performer

I woke up this morning to 2 failed charges of $27.49. I don't recognize this and I reached out to the team and didn't get a reply. I have 3 kids and this isn't right. That cannot come out of my account. I dont know what's going on

Screenshot_20210228-090650_Cash App.jpg

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AdamPandora
Moderator
Moderator

@CLW This is not a transaction associated with Pandora Media, LLC. We recommend contacting Square directly and providing them with those screenshots. You can also file a dispute for any completed transactions.

Hope this is helpful.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Caraa
Local Performer

I’m having a similar issue where Google Pandora is trying to charge me $71.55 twice today and yesterday. I haven’t used Pandora since I’ve had my iPhone except on my tv and I don’t have a paid subscription. I’ve logged into both of my accounts/emails in the App Store and don’t see an active Pandora subscription. Help...

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Brandeehanke
Local Performer

I had to make an account just now to post this. I’ve not ever had a pandora google account and I’ve been trying to reach out to someone anyone!  I’ve been charged $70.19 twice and $12.95 twice.  I am a hardworking single mom and I cannot afford this.  Please please help me

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AdamPandora
Moderator
Moderator

@Brandeehanke I do see you have an open case with our support team regarding this issue.

If you have any additional questions, make sure to reply back directly to the last email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community! :pandora:

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@Caraa This is not a transaction associated with Pandora Media, LLC. We recommend contacting Square directly and providing them with those screenshots. You can also file a dispute for any completed transactions.

Hope this is helpful.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Yasmine
Local Performer

Y are u taking money put of my account please i dont have google pandora n i want my money back

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AdamPandora
Moderator
Moderator

@Yasmine I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Playlist Swap

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