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Update billing info - Direct Billed

AdamPandora
Moderator
Moderator

In order to update your subscription that was purchased directly through Pandora, you will first need to verify if you are paying with a credit card, or with PayPal.

Updating your billing information when paying with a credit card:

If you are paying with a credit card, you can use the following steps to change your credit card information, edit your subscription, or update your auto-renewal preference.

If you're using a computer: 

  1. Make sure you're signed into your account and visit the subscription details page.
  2. Select Settings and then Subscriptions.
  3. To make any changes to your credit card, click Update.
  4. Enter your card's security code.
  5. Click Save when finished.

If you're using a mobile device: 

  1. Go to the Pandora website.
  2. Select the menu icon (three horizontal lines) in the top left. Then tap Subscription. (Log in to your account if prompted.)
  3. From your Subscription details page select Update to make any changes to your credit card.
  4. Enter your card's security code. 
  5. Click Save when finished. 

 

Updating your billing information when paying with PayPal:

For help managing your subscription billed through PayPal, please see below for some helpful steps. 

If you'd like to change your payment method to something other than PayPal, please click here. 

For active subscriptions billed through PayPal: 

  1. Log in to your PayPal account.
  2. Select Wallet.
  3. Select the bank account, credit or debit card you wish to edit.
    • To add a new credit card to your account, click + Link a card.
    • To edit an existing payment method, click on the account or card, then select edit.
  4. Click Save after your have made your changes.

For expired subscriptions billed through PayPal:

In the case that your subscription has expired, you'll have to upgrade again to get your subscription applied to your account after updating your payment method through PayPal. 

  1. Log in to your PayPal account.
  2. Click Profile near the top of the page.
  3. Click My money under My Profile.
  4. Click Update next to the card in the Debit and credit cards section.
  5. Click Edit under Action.
  6. Enter your new expiration date and click Save.

To change your subscription plan: 

You do not need to go the PayPal website to do this. All you need to do is log in to Pandora from a computer click the icon (initial or picture), then go to SettingsSubscription then click Switch Plans. Choose the plan you'd prefer and the changes will be made on your next billing date.

If you need further help with your PayPal account you can also contact them directly here.

 

* If your Pandora account is registered under an email address you no longer have access to, or if you do not remember what email address the account is registered under, please write to Support directly for further assistance. 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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30 Replies

AdamPandora
Moderator
Moderator

@EWATSON I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply, and they will be happy to look into this further with you.

Thanks for your patience in the meantime. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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55
Local Performer

I'm attempting to update my credit card number for my premium account and these directions are not working for me. When I go to settings as you instruct there is no subscription option on the screen. 

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AdamPandora
Moderator
Moderator

@55  I moved your post to this thread since your account is upgraded directly through Pandora: Update billing info - Direct Billed

Check out my message above for instructions on how you can change your credit card information.

Let me know if you continue to run into issues with this.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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IkeEDoh16
Local Performer

I am a long-time Pandora subscriber....I changed my debit card....need to give you my current debit card number to pay you....before April 1. thank you. Steve I.  

Moderator Edit: Removed Personal Info

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AdamPandora
Moderator
Moderator

@IkeEDoh16 I moved your post to this thread since your account is upgraded directly through Pandora: Update billing info - Direct Billed

Check out my message above for instructions on how you can change your credit card information.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Nataliepberry
Local Performer

I would like to make my payment for my premium prescription that has been removed because of non-payment my card was stolen I'm waiting on replacement card I need to update also my information to this account my Pandora premium account I really really enjoy my Pandora premium package I would like to update my payment information please I really enjoy listening to the no commercials thank you Natalie Berry

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AdamPandora
Moderator
Moderator

@Nataliepberry It looks like the Pandora subscription on your account has already expired.

You can only access and edit your payment info if you have an active subscription. You will be able to provide your new payment information when you upgrade your account again from the Pandora website.

Next, confirm you are logged in with the correct email address. Then, choose your subscription and update your credit card information on the Upgrade page. Please note that any applicable Tax will show in the Order Summary box.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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sincitylucky13
Local Performer

I just want to pay Pandora bill

and change credit cards

 

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AdamPandora
Moderator
Moderator

@sincitylucky13 I moved your post to this thread since your account is upgraded directly through Pandora: Update billing info - Direct Billed

Check out my message above for instructions on how you can change your credit card information.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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hrlrider
Local Performer

How can ya change credit card?? Trying everything 

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AdamPandora
Moderator
Moderator

@hrlrider I moved your post to this thread since your account is upgraded directly through Pandora: Update billing info - Direct Billed

Check out my message above for instructions on how you can change your credit card information.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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