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Update billing information on expired subscription

hendriejr
Local Performer

I need to update my credit card information for billing.  It tells me to go the Settings<Subscription and then enter the new information.  When I go to the settings page there is no option for subscription on that page.  Anyone have a work around for his?

Moderator Edit: Edited title for clarity

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AdamPandora
Moderator
Moderator

@hendriejr It looks like the Pandora subscription on your account has already expired.

You can only access and edit your payment info if you have an active subscription. You will be able to provide your new payment information when you upgrade your account again from the Pandora website.

Next, confirm you are logged in with the correct email address. Then, choose your subscription and update your credit card information on the Upgrade page. Please note that any applicable Tax will show in the Order Summary box.

I hope this is helpful. Let us know if you have any more questions or concerns. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@hendriejr It looks like the Pandora subscription on your account has already expired.

You can only access and edit your payment info if you have an active subscription. You will be able to provide your new payment information when you upgrade your account again from the Pandora website.

Next, confirm you are logged in with the correct email address. Then, choose your subscription and update your credit card information on the Upgrade page. Please note that any applicable Tax will show in the Order Summary box.

I hope this is helpful. Let us know if you have any more questions or concerns. 

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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hhurricane1306
Local Performer

I have done what is suggested and it does not work your system is not user-friendly.

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AdamPandora
Moderator
Moderator

@hhurricane1306 I do see you were able to successfully resubscribe to Pandora Plus yesterday.

Let us know if there is anything else we can assist you with.

Adam | Community Moderator

Let's share music in the Playlist Swap

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