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Update billing information on expired subscription

hendriejr
Local Performer

I need to update my credit card information for billing.  It tells me to go the Settings<Subscription and then enter the new information.  When I go to the settings page there is no option for subscription on that page.  Anyone have a work around for his?

Moderator Edit: Edited title for clarity

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@hendriejr It looks like the Pandora subscription on your account has already expired.

You can only access and edit your payment info if you have an active subscription. You will be able to provide your new payment information when you upgrade your account again from the Pandora website.

Next, confirm you are logged in with the correct email address. Then, choose your subscription and update your credit card information on the Upgrade page. Please note that any applicable Tax will show in the Order Summary box.

I hope this is helpful. Let us know if you have any more questions or concerns. 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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5 Replies

AdamPandora
Moderator
Moderator

@hendriejr It looks like the Pandora subscription on your account has already expired.

You can only access and edit your payment info if you have an active subscription. You will be able to provide your new payment information when you upgrade your account again from the Pandora website.

Next, confirm you are logged in with the correct email address. Then, choose your subscription and update your credit card information on the Upgrade page. Please note that any applicable Tax will show in the Order Summary box.

I hope this is helpful. Let us know if you have any more questions or concerns. 

Adam | Community Moderator

Let's share music in the Music + Podcasts

View solution in original post

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hhurricane1306
Local Performer

I have done what is suggested and it does not work your system is not user-friendly.

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AdamPandora
Moderator
Moderator

@hhurricane1306 I do see you were able to successfully resubscribe to Pandora Plus yesterday.

Let us know if there is anything else we can assist you with.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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bettyjeanwyatt3
Local Performer

Need change my address and payment

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AdamPandora
Moderator
Moderator

@bettyjeanwyatt3 Nice to see you around the Community.

Updating your billing information:

It looks like your subscription has already expired.

Check out the accepted solution for more information on how you can provide your new billing information when you resubscribe.

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Changing address:

You can change all your account information (including your zip code) with the following steps:

From mobile:

To update your account information, first launch the Pandora app.

  • Select the Profile tab and open the Settings gear in the upper right corner.
  • Go to Account.
  • Update your account preferences as necessary (e.g., zip code, password, etc.)
  • Save your changes when you're done.

From web:

Visit pandora.com on your computer and signing in.

Next, click the icon (initial or picture) in the top right corner of the page and select Settings. Under Account you can make any necessary changes to your registration information, including your zip code.

Be sure to save your changes when you're done.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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