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Re: Downgrade to Free or Plus from Premium

Local Performer
How long should I expect to wait?
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Re: Downgrade to Free or Plus from Premium

Moderator
Moderator

@xsxexvxexnx You should have received an email from support earlier this morning - if you aren't seeing that message, you may want to check your spam/junk folder to ensure their messages aren't getting filtered out.

Let me know.

Adam | Community Moderator

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Re: Downgrade to Free or Plus from Premium

Local Performer

Yes, I received an email today but so far it has not been helpful or solved my issue. This problem has occurred twice, each time after renewing my subscription. It's very frustrating trying to remember everything I've lost only to lose it all again. Doing it for a third time is maddening. Please restore my collection.

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Re: Downgrade to Free or Plus from Premium

Local Performer

I want to down grade to free please stop taking payments. I emailed you on May 20th @ 9:41 pm, June 11th @ 9:46 pm and June 17 th at 3:25 pm and 7:10 pm l think you owe me money 

                                                   Thank you

                                             Linda Yard

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Re: Downgrade to Free or Plus from Premium

Moderator
Moderator

Hi there, @Sssweet2. 👋

Thanks for posting on the Pandora Community.

I've escalated your issue to our User Support team.

Someone will be in touch with you via email soon. Please be sure to check your spam / junk folder to make sure it didn't end up there. 📬

Alyssa | Community Moderator

Let's talk music in Community Chat

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Playlists after Premium Cancellation

Underground

I primarily listen to Pandora through Alexa.  I upgraded to Premium so I could create playlists with music I pick. I assumed I would be able to shuffle these playlists once I chose one to play (some have hundreds of songs).  I have now learned that tis feature is not available and not known when it will.  Starting a playlist from the start and in order every time I choose it is useless.  I see no reason so stay a premium member at this time.  My question is will these playlists stay on my account for when I upgrade again?  I spent a lot of time making them.  I've been with Pandora for 10 years.  If I have to make these lists again, I'll switch to a service where this feature works now.

mod edit: changing title for clarity

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Re: Playlists after Premium Cancellation

Moderator
Moderator

Hi @dfwlloyd 

When you downgrade from Pandora Premium to Pandora Plus or ad-supported Pandora, you will not be able to access your on-demand music collection (songs, albums) or custom playlists. However, your collection and playback history will be stored in our servers for when you return to Pandora Premium.

In the meantime, you will have access to all the stations you've created and any podcasts you've added to your account including all Thumb feedback and added variety.

++

Additionally, I took a quick look at your account and see that you've started our six-month trial of Premium at the cost of your Plus subscription on 3/12/2020. When this promotion expires you will automatically be transitioned to a full-priced Premium subscription. 

If you choose not to upgrade, you'll want to be sure to cancel the trial before the deadline. The Subscription section of your account is the best place to go to view all of your subscription options and make any necessary changes.

To view it, you'll need to log into your Pandora from a computer. Click here and select the Subscription tab.

Next, click on Switch Plans or Get Premium to view all of your subscription options.

Thanks again for being part of community. 

 

Tanner | Community Moderator

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Missing content in my music library

Local Performer

I was wondering if all the songs you've saved in your subscription in your collection stay there if you miss your payment? And if so, why cant you recover them, instead of having to build a new collection.

 

mod edit: changing title for clarity

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Re: Music Library

Moderator
Moderator

Hi @ShawnStevens thanks for posting to community! 🎶 To clarify, are you referring to your offline content or content in your collection?

If a subscription lapses or if an account is downgrade from Pandora Premium to Pandora Plus or ad-supported Pandora, you will not be able to access your on-demand music collection (songs and albums) or custom playlists. However, your collection and playback history will be stored in our servers for when you return to Pandora Premium.

If you're missing content from your collection, can you let me know if it's songs, albums or playlist?

If you're missing your offline content, unfortunately, this will need to be redownloaded for offline listening. There currently is a post about this in our Feature Request Board.

If you'd like to the ability to restore offline content, I'd recommmend visiting the post and voting to see this on Pandora. Our Feature Request board is a great place for new ideas and feedback. You can post the idea you'd like to see on Pandora or like those posts from other listeners. 

Hope this was helpful. 🎧

 

Tanner | Community Moderator

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Re: Manage subscription: Direct Billed

Local Performer

so my question regards data loss if i downgrade from premium back to free version. when i went to cancel my subscription, it told me i would lose all my channels. Is that correct or is there another way besides canceling that would downgrade my subscription. I purchase direct from Pandora and it does not give me an option for the free version, only the other pay options.

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Re: Manage subscription: Direct Billed

Moderator
Moderator

@MusicFan00921 I moved your post to this thread since you have a similar question.

To clarify, if you downgrade from Premium to the free version, you will still have access to all of your regular collected radio station.

You will however lose access to your on-demand content.

Check out the accepted solution to this thread for more information around this.

Hope this helps!

Adam | Community Moderator

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Cancel subscription

Local Performer

If I cancel subscription will I lose all my liked and thumbs up songs

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