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Pandora Community Guidelines

Welcome to the Pandora Community, a place for music lovers to connect, discover, and share.

Just like a great playlist, this Community works best when every voice adds something meaningful. When we listen, contribute thoughtfully, and respect one another, the experience stays in harmony.

These guidelines help keep conversations flowing smoothly, protect our members, and respect the artists who create the soundtrack to our lives.

Your participation is subject to Pandora's Terms of Use, Community & Content Policy, and the guidelines below.

Last updated: April 2026  ·  These guidelines may be updated from time to time as the Community evolves.

★

Community at a Glance

Bring the good vibes

  • Be respectful and constructive
  • Stay on topic
  • Share Pandora links only
  • Protect personal information
  • Report concerns to moderators

Skip the static

  • Don't spam or cross-post
  • Don't use ALL CAPS or excessive formatting
  • Don't impersonate others
  • Don't share private information
  • Don't post commercial promotions
  • Don't post threats of legal action
1

Stay in Tune

Post content that is relevant, respectful, and constructive. Disagreement is welcome, great conversations often come from different perspectives, but always criticize ideas, not people.

To keep the rhythm steady:

  • Avoid personal attacks or inflammatory remarks
  • Don't derail threads or overpower the discussion
  • Participate in good faith, no provoking, baiting, or intentional disruption
  • Keep the focus on solutions and shared understanding

Let's leave the Community better than we found it, like a playlist you're proud to share.

2

Keep the Harmony

Help keep conversations clear, organized, and easy to follow:

  • Post once, in the right place. No duplicate threads or cross-posting.
  • Keep formatting simple. No ALL CAPS, excessive punctuation, or altered styling.
  • Stay on topic. Respect the original post and its purpose.
  • Check the date. If a thread is old, start a new one with current details, similar issues may have different causes.
  • Use good judgment. Advice from other members may not always be accurate.
3

Protect the Stage

Community posts are public. Please think carefully before sharing personal information.

Do not post, request, or solicit sensitive details such as:

  • Street addresses, phone numbers, or email addresses
  • Age or date of birth
  • Passwords or financial information

Do not share or threaten to share another person's private information ("doxxing"), including through Private Messages.

4

Private Messaging

  • Available only to members 18+ who have enabled Private Messenger Consent
  • No unsolicited bulk messages
  • Private Messages follow the same guidelines as public posts

Respecting privacy keeps the Community safe for everyone.

5

Be Authentic. Play Fair.

Authentic participation keeps the Community trustworthy.

  • Do not impersonate any person, brand, artist, moderator, employee, Pandora, or SiriusXM.
  • Do not misrepresent your affiliation or authority.
  • Do not use bots, automation, scripts, or coordinated activity to manipulate discussions or engagement.
  • Do not create multiple accounts to bypass moderation.
6

Usernames & Identity

Pandora employees and moderators are identified by official Pandora logo avatars.

  • Do not use usernames that are offensive or inappropriate.
  • Do not use Pandora logos, branding, or the word "Pandora" (or similar variations) in your username or avatar.
7

Share the Right Links

To protect members from spam, malware, and copyright concerns:

  • Share Pandora links only. Do not share music or streaming links from other services.
  • Artists may share links to their music only from Pandora.
  • No advertising, promotions, contests, sweepstakes, or commercial offers.
  • No buying or selling within the Community.
  • Screenshot links are permitted for troubleshooting purposes.
8

Backstage & Moderation

To keep discussions focused and fair:

  • Moderator decisions are not open for public debate.
  • Do not create new threads to dispute moderation actions.
  • If you have questions about a moderation decision, please contact the Community team by emailing pandora-support@pandora.com
  • Mentions or threats of legal action, including demands or references to attorneys, are not permitted in the Community.

Repeated or severe violations of these guidelines may result in content removal, account restrictions, or loss of Community access. Pandora may remove content it believes violates these guidelines or is otherwise objectionable, even without a reported complaint.

♫

Help Keep the Beat

If you see content that violates these guidelines or disrupts the rhythm of the Community, please report it using the Report Inappropriate Content feature.

A great Community, like a great mix, works best when everyone plays their part.

Thanks for helping keep Pandora welcoming, inclusive, and in tune.