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Error 404

Itsdemondeer
Diamond in the Rough

               .Error 404.

            Title not found

Please restart the page to read. 

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1 Solution

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AlyssaPandora
Moderator
Moderator

@Itsdemondeer You won't be able to access the Pandora website to listen to music from your mobile device. You should be redirected to the Pandora app instead.

In the meantime, I will share this information with our engineering team on your behalf.

Thanks for your patience during this process. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

View solution in original post

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8 Replies

AdamPandora
Moderator
Moderator

@Itsdemondeer Can you please send us a screenshot of the error message you are seeing?

Additionally, when does this error message pop up?

Thanks for working with us on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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Itsdemondeer
Diamond in the Rough

6685834B-C824-45AF-AF41-EAFCA40B6ECA.jpeg

I press the restart button but it takes me to my Home Screen. 

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AlyssaPandora
Moderator
Moderator

Hi there, @Itsdemondeer. 👋

Are you attempting to access the Pandora website from your iOS device? If so, you would need to download the Pandora app, if haven't already.

If this error message pops up when you click the app to launch it, I would recommend running through the standard troubleshooting steps for your iOS device: iOS Troubleshooting

Could you also share more details about your device?

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?

Let me know how it goes. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Itsdemondeer
Diamond in the Rough

iPhone SE

14.4.2

2101.1

It is now saying nothing. It’s just a black screen

mod edit: format

 

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AlyssaPandora
Moderator
Moderator

@Itsdemondeer Thanks for providing your device details.

Could you confirm whether you're using the Pandora app, or attempting to access Pandora from a web browser on your iPhone SE when this black screen pops up?

Let me know, and I can report this on your behalf. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Itsdemondeer
Diamond in the Rough

I’m using both the app and the actual app. It first started on the app, but now it’s somehow leaking on the website.

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AlyssaPandora
Moderator
Moderator

@Itsdemondeer You won't be able to access the Pandora website to listen to music from your mobile device. You should be redirected to the Pandora app instead.

In the meantime, I will share this information with our engineering team on your behalf.

Thanks for your patience during this process. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

View solution in original post

0 Kudos

Itsdemondeer
Diamond in the Rough

Ok Thank you!