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Music sounds like a scratched CD

Ccbejarano27
Local Performer

the music sounds like a scratched CD. I changed resolutions from standard to high, tried updating and shutting down app and phone, but nothing works. Def not paying for premium to not listen to music. How is this fixed?

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3 Replies

AdamPandora
Moderator
Moderator

@Ccbejarano27 Thanks for sharing your experience on the Community.

To clarify:

  1. Does this happen with listening to your regular radio stations or when playing individual tracks on demand?
  2. Do you notice this happening with specific songs?

+++++++++++++++++++++++++

In the meantime, I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our standard troubleshooting steps once more: 
Troubleshooting for iOS Devices

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Ccbejarano27
Local Performer
It happens mostly to my custom made playlist, and once it starts it happens to every song.
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AdamPandora
Moderator
Moderator

Thanks for following up, @Ccbejarano27.

To clarify, were you also able to run through those troubleshooting steps?

If so, I would like to report this issue to our engineers. Could you tell me more about your device?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
     

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks for your help with this.

Adam | Community Moderator

Let's share music in the Playlist Swap

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