the music sounds like a scratched CD. I changed resolutions from standard to high, tried updating and shutting down app and phone, but nothing works. Def not paying for premium to not listen to music. How is this fixed?
@Ccbejarano27 Thanks for sharing your experience on the Community.
In the meantime, I've enabled a trace on your account to help us better understand what's happening.
For this trace to be useful, we'll need you to run through our standard troubleshooting steps once more:
Troubleshooting for iOS Devices
Let me know how it goes.
Thanks for following up, @Ccbejarano27.
To clarify, were you also able to run through those troubleshooting steps?
If so, I would like to report this issue to our engineers. Could you tell me more about your device?
Are you connected to Wi-Fi or cellular data when this is happening?
Have you identified any other patterns or notable information?
Thanks for your help with this.