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Pandora App Won't Accept Password on iPhone

gwspurch
Local Performer

I can log in on my PC desktop and I remain "signed-in" on my iPod, but when i try to sign in on my iphone it tells me email or password are invalid.  When i try to change password from the iphone, I never receive an email to change.   Same email and password for Pandora works fine on my desktop.

 

Moderator Edit: Changed title for clarity

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45 Replies

proudmammamenke
Local Performer

And the same for us, it’s the same issue.

When using WiFi, the error is #1 but when we switch to cell, it’s #9.

We’ve tried closing the app, uninstalling, and the whole bit.

Please help!

Thanks.

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AlyssaPandora
Moderator
Moderator

Hey, @proudmammamenke. 👋

Sorry for any trouble you've experienced.

Someone from our User Support team has sent over an email to assist. If you don't see it yet, please check your spam / junk folder to make sure it didn't end up there. 📬

Thanks for your patience during this process! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Brian3945
Local Performer

I tried to reset but it wouldn’t let me 

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AlyssaPandora
Moderator
Moderator

Hey, @Brian3945. 👋

I've gone ahead and escalated your issue to our User Support team. Someone will reach out to you via email assist with your password.

Thanks for your patience! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Bev1
Local Performer

Don't want to go through Roku I want to go through my phone and go through my my phone when I make a payment to boost Mobile I want to go through them to pay you because I do not have a Roku account anymore they were taking money out of my account more that they were supposed to so we close the Green Dot account because they were taking money out every week and they were supposed to be taking money out once a month and they charged me four times the amount then it was supposed to be so we're not going through Roku anymore we want to go through the phone through boost Mobile if we can to get Pandora thank you 

mod edit: removed personal info

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AlyssaPandora
Moderator
Moderator

Hi there, @Bev1. 👋

Someone from our User Support team has reached out to you via email to offer further assistance with your account and subscription.

If you don't see the email yet, please be sure to check your spam / junk folder to make sure it didn't end up there. 📬

Thanks for your patience during this process! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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