cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Siri No Longer Finding Stations with HomePod

T0MWH0
Underground

I’ve been loving the recent integration with HomePod and Siri. (A nice touch is that Siri plays the station in the last Mode it was played on.)

As of the last couple weeks, though, stations that I could previously ask Siri to play on Pandora are garnering this response from her: “I can’t locate that on Pandora.” But it’s there, and I’m looking at it. An example station that she once could access with no issue, but now can’t play, is “Screamo Radio”.

Has anyone else been seeing this? Is this a known issue?

Thanks all!

mod edit: changed title for clarity

Labels (2)
0 Kudos
15 Replies

AdamPandora
Moderator
Moderator

@T0MWH0 Nice to see you around the Community. 👋🏽

As long as you say "Hey Siri, play [artist] radio on Pandora," you should be able to get that station going.

First let's make sure your software meets the minimum requirements:

  • Pandora iOS version 2010.1
  • iOS or iPadOS 14.0
  • Apple Home app
  • HomePod Software Version 14.1


This issue can also be specific to the network you're using to access Pandora, so let's start by rebooting your modem and router.

If you're still having the same problem, then please try the following steps:

  • Check to see if there are any updates available for your HomePod and Pandora apps. Update both as necessary.
  • Restart your HomePod device.
  • Try unlinking and relinking your Pandora account.
    1. To unlink, open the Home app on your iOS device:
      • Tap the home icon at the top left of the screen
      • Tap Home Settings
      • Tap your iCloud avatar to view personal settings
      • Select Pandora and then Remove Pandora from Home
    2. To re-link, open the Pandora app on your iOS device:
      • Open the Pandora app on your iOS device.
      • Go to Profile and tap Settings.
      • Next select Connect with HomePod
      • Then tap Use in Home.

Let me know if this helps.

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

T0MWH0
Underground

Hi @AdamPandora ,

Thanks for the fast response! I followed the guidance and am still having the error with only that one station (that Ive noticed). Here’s my tests after doing all your recommendations:

- “Hey Siri, play Power Chords Radio on Pandora.” ... Success.

- “Hey Siri, play Screamo Radio on Pandora.” ... “I didn’t find that on Pandora.”

- “Hey Siri, play Today’s Hits Radio on Pandora.” ... Success.

What’s weird is that Screamo Radio would play just fine until last week.

0 Kudos

AlyssaPandora
Moderator
Moderator

Thanks so much for providing those details, @T0MWH0

Workaround:

  • You can select that Screamo Radio station to play within the Pandora app.
  • Then, open the currently playing item and select the AirPlay icon on the bottom.
  • Select your HomePod device.

++

In the meantime, I would like to report this issue to our engineers so that they can investigate further. Could you tell me more about your iOS device?

  • Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Let me know, and I will share this information with our engineering team on your behalf. 🎧

 

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

T0MWH0
Underground

@AlyssaPandora ,

Thank you. Yes, the workaround is unfortunate because it means streaming from my phone to the speaker and using my battery instead of the HomePod just connecting to Pandora. Any help the engineers can offer would be appreciated. ... Because it is only this station, I’d assume it’s a config thing on the station itself on Pandora’s end.

Devices: iPad 6th Gen (14.3 / 2012.1), iPhone 7 (14.3 / 2012.1), HomePod Original

AlyssaPandora
Moderator
Moderator

Thank you, @T0MWH0! I've shared your feedback and device details with our engineering team. 

Appreciate your patience while they investigate. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

T0MWH0
Underground

@AlyssaPandora 

Success! After two weeks of it not working, whatever they did yday fixed it. It's working again on all my devices.

Thanks gang!

AlyssaPandora
Moderator
Moderator

So glad to hear it, @T0MWH0. 👍 

Sounds like you're back to listening without any issues. Thanks for letting me know.

Enjoy the tunes! 🔊

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

BMeek
Local Performer

Honestly this problem persists for me when trying to make use of Pandora running as the "default music service" on my stereo pair of Homepod minis.

Example: I have a station called "Light Jazz Radio".  I clearly say "Siri, play Light Jazz Radio".  Siri responds "Now Playing Music Awards Jazz Radio".  I think: **ahem**???   Siri added a public station that I didn't ask for to my collection.

SO... I log into my pandora account via Chrome to verify that I in fact have a "Light Jazz" station in "my collection".  I did, but Siri insists on coming up with new stations with the word "Jazz".  I deleted the unwanted stations and, to make it a bit more unique for Siri to identify it, I renamed the "Light Jazz Radio" station "Jazzy Radio".

I then rebooted the HomePod pair, but now when I say "Hey Siri, play Jazzy Radio", I get "now playing Smooth Jazz Radio" (a station I had actually deleted after Siri and Pandora last conspired to add to my collection the last time it got confused).

I REALLY like that Pandora made the HomePod service app or whatever we shoud call the code running on HomePod, but we need some better control options.  I certainly want a switch to prevent SiriDora from adding new stations to my collection everytime I ask to play something not recognized (without specific instructions).   I'm happy to beta test, etc.

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @BMeek. 👋

We really appreciate your feedback about this. It's extremely helpful as we continue to improve our service.

I've gone ahead and shared your experience with our engineering team on an internal ticket. If notice anything else, please don't hesitate to let me know and I can report it on your behalf. 

Thanks for your patience, and hope to see you around the community space more often! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

BMeek
Local Performer

Thank you, Alyssa.  It's good to hear that you're taking our reports and recording them for your engineers and product teams to address.  It would also be great if you can occassionally report back to the community on status (as you're permitted, of course :-). 

Here's another more obscure issue I've identified on the Pandora HomePod Service (PHS?): when sharing pandora HomePod Service audio via AirPlay to a TV with "AirPlay 2 support", the Service fails to deliver Album Art to the TV that's sharing audio.  As a result, the TV displays a generic music icon along with the (correct) track metadata. (see attached image).

Pandora HomePod Service Audio, shared to TV, doesn't include "album art"Pandora HomePod Service Audio, shared to TV, doesn't include "album art"

PLEASE NOTE:  if I play Pandora using the iPhone app and direct the stream via AirPlay to both the HomePod and the TV, album art is displayed on the TV.  Also, if I instruct Siri to play something using HomePods' Apple Music Service and share the stream to the TV, album art is displayed there too. 

0 Kudos

TannerPandora
Moderator
Moderator

Hi @BMeek! Thanks for the update on the meta data. Interesting that it doesn't come through, wondering if there is something gong on with the connection. 

I've updated our ticket with this new information. Thanks again for your understanding and patience. 🙂

Tanner | Community Moderator

Let's share music in the Playlist Swap

BMeek
Local Performer

Thanks, @TannerPandora

Yeah, it's interesting to note that Apple's Home app, in the photo I posted as a matter of fact, displays the Pandora track metadata with album art on the HomePod status window.  I wonder if the image is being pulled from the HomePod's Pandora service along with track metadata, or if the Home app is pulling all the metadata (and the image) directly from Pandora's servers based on a track GUID supplied by the HomePod?  

As you can see, I speculate unnecessarily :-).

0 Kudos

rishik12
Local Performer

Long story short -- we can't ask our Apple HomePod a question like, "Hey Siri, play the Rolling Stones on Pandora." 

This is the correct formulation of the question. We will get back an answer, "The app hasn't added support for that with Siri."

Here's what we've done

  • updated all apps on iOS
  • updated all system software on any device
  • gone into the Pandora app and enabled homepod integration
  • gone into the settings app on iOS and enabled Siri from every direction
  • restarted the HomePod

We are only using one network. Siri operates fine otherwise. Pandora operates fine otherwise. We can cast Pandora to the Homepod manually, by playing music on Pandora on the iPad and then clicking on the Apple connection icon and selecting the HomePod. This works just fine.

What doesn't work is asking the HomePod using a voice command to play Pandora.

 

0 Kudos

rishik12
Local Performer

THIS TROUBLESHOOT WORKED. THANKS AXEL AT PANDORA.

 

First let's make sure your software meets the minimum requirements:

  • Pandora iOS version 2010.1
  • iOS or iPadOS 14.0
  • Apple Home app
  • HomePod Software Version 14.1


This issue can be specific to the network you're using to access Pandora, so let's start by rebooting your modem and router.

If you're still having the same problem, then please try the following steps:

  • Check to see if there are any updates available for your HomePod and Pandora apps. Update both as necessary.
  • Restart Homepod (you'll have to look this up on the web, but it's simple).
  • Try unlinking and relinking your Pandora account.
    1. To unlink, open the Home app on your iOS device:
      • Tap the home icon at the top left of the screen
      • Tap Home Settings
      • Tap your iCloud avatar to view personal settings
      • Select Pandora and then Remove Pandora from Home
    2. To re-link, open the Pandora app on your iOS device:
      • Open the Pandora app on your iOS device.
      • Go to Profile and tap Settings.
      • Next select Connect with HomePod
      • Then tap Use in Home.

AlyssaPandora
Moderator
Moderator

Awesome! So glad to hear it, @rishik12. 👍

Please don't hesitate to let us know if anything else pops up! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos