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Unable to Download Offline Content

ksheere
Local Performer

I was asked to sign back in.  Once I did all of my downloaded music (which was A LOT) was no longer downloaded.  I've tried downloading my stations and playlists again but it is not allowing me to do so.  I live in an area without cell service so using Pandora without the downloads is useless to me.  If anyone has suggestions please help! My morning commutes have been eerily silent.

mod edit: changed title for clarity

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AlyssaPandora
Moderator
Moderator

Hi there, @ksheere. 👋

Nice to see you around the community.

Sorry to hear that you're having trouble with this, I completely understand your frustration. Could you share a few more details about your experience so that I can get a better idea of what's happening?

  • Have you been in offline mode for 30 days or more?
  • Were you logged out of the Pandora app and then prompted to sign back in? Or were you asked to go back online after being in offline mode for awhile?

++

Trouble Downloading:

Pandora will never use the last 500MB of storage, so we will only download as many stations as we can before we hit that limit. Is it possible that this might be occurring because there is not enough storage on your device?

Make sure to keep Pandora in the foreground of your device while the download completes.

If you continue to have trouble, check the download icon for the content you are attempting to download.

  • The two rotating arrows indicate that the content is still in the download process and the highlighted downward pointing arrow means the content has successfully downloaded.
  • If the icon is not highlighted, try downloading the content again and keep the app in the foreground while the offline music downloads. Keep in mind that stations and large playlists take a longer time to download.
  • Lastly, if you are having trouble downloading stations, try downloading a single track for offline listening to see if that works.

Let me know how it goes. 🎧

Alyssa | Community Moderator

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