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Hey there, @Dk-9. 👋
Sorry to hear that you're running into buffering during your listening sessions. I understand how frustrating this can be.
I would recommend running through these steps to see if it helps: iOS Troubleshooting
If you continue to run into the buffering issue, let me know and I can share your experience with our engineering team. 🎧
I need this fixed asap I updated everything and followed all the troubleshooting steps and still can’t listen to my payed subscription. I’m getting tired of this endless buffering problem if it cant be fixed soon I’ll just find a different streaming app
Hi, @Dk-9. 👋
Thanks for your post. We understand that this has been a challenging time, and we thank you for your patience.
In the meantime, your device details and feedback have been passed along to our tech team on an internal ticket. Unfortunately, we don't have any new information to share right now, but we will keep you updated on this thread.
We'll follow up with you if we need any additional details.
Hi there, @ArlenB. 👋
Sorry to hear that you're running into buffering issues during your listening sessions.
I've gone ahead and enabled a trace on your account. We'll need you to run through these steps to see if it helps: iOS Troubleshooting
If you continue to have trouble, I can share this with our tech team on your behalf. It's helpful to know:
Let me know how it goes. 🎧