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iOS: Offline stations disappeared with Pandora Plus

befreese
Local Performer

My offline playlist is very limited. Nothing has updated, ever and 2 of 4 playlists have disappeared.

Moderator Edit: Edited title for clarity

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AdamPandora
Community Manager
Community Manager

@befreese I moved your post over to the iOS space.

Sorry to hear you're having trouble getting your offline stations.

Is it possible that this might be occurring because there is not enough storage on your device? Pandora will never use the last 500MB of storage on your device, so we will only download as many stations as we can before we hit that limit.

If it doesn't appear to be storage related, could you provide me with a bit more information about your device?

  • What is the make and model?
  • What carrier do you use?
  • Are you connected to Wi-Fi or cellular data when this is happening?

Also, I'd recommend disabling the Offline Listening feature and re-enabling it, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.

To do this from your Station List:

  1. Tap the Menu icon, then Settings.
  2. Under Settings, select Offline.
  3. Toggle Offline Stations OFF.

Finally, confirm that you would like the offline stations removed. Once you've done this, toggle the Offline Stations button back ON, and keep the app in the foreground while your offline stations re-download.

Hopefully this will help resolve the issue. Let me know how it goes!


Adam | Community Moderator
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