iOS: Shuffle Playlist Causes Constant Repetition

[Ninurtai]

I have an 1800 song playlist that constantly glitches. The app is buggy when I open the playlist, you have to hit shuffle twice before it does it once then it repeats the same 8 songs. Been doing this for almost a year now. What do I do?

mod edit: changed title for clarity

[AdamPandora]

@Ninurtai I recommend running through the following troubleshooting steps: Troubleshooting for iOS Devices

If you continue to experience issues with this, please follow up with the name of the playlist.

Additionally, could you tell me more about your device?

• Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
   

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks for working with me on this. 🤝

[Ninurtai]

Still having the same issue. My playlist is called Road.

[Ninurtai]

My device is an iPhone 10

[AlyssaPandora]

Sorry to hear that is happening, @Ninurtai.

Could you also share the following? I'd like to pass this info along to our engineering team on your behalf.

• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
• Does this happen when any of your other playlists? Or, just the one you mentioned (Road Playlist)?

Thanks so much for your help with this. 🎧

[Ninurtai]

Verizon

14.8.1

2110.1.1

Just my Road playlist

[AlyssaPandora]

Thanks for getting back to us with that info, @Ninurtai.

I've gone ahead and reported this over to our engineering team for further investigation.

We appreciate your patience during this process. 🎧

[Ninurtai]

Any news come?

[AlyssaPandora]

Hope you had a nice holiday weekend, @Ninurtai.

At this time, I do not have any updates from engineering. However, I can assure you that I reported this issue on an internal ticket we have open. 

We appreciate your patience during this process. 🎧

[Ninurtai]

The issue still hasn’t been fixed

[AlyssaPandora]

Sorry to hear that but thank you for letting me know, @Ninurtai. I've passed this along to our engineering team to let them know this issue is still occurring for you.