I have an iPhone and am having this issue. I never had a problem before and had stopped using the pandora app on my phone until after the 15 update. Since then whenever the phone is locked or in my pocket it stops playing on my headphones
Hi there, @Mosamom. 👋
To keep the community space organized, I moved your post over to the iOS section. In the meantime, I've enabled a trace on your Pandora account to better understand what's happening, and in case we need to share this with our engineers.
While the trace is enabled, could you please try out the following steps?
You can find them here: iOS Troubleshooting
If the issue persists after running through those steps, could you share more about your device?
Let me know how it goes. 🎧
Thanks for letting me know, @Mosamom.
If the issue continues, please send over the requested device info from my post here.
I can report it to our engineering team on your behalf. Appreciate your help with this. 🎧
I’m having this issue too but I have an IPhone 11.
It also keeps skipping songs or deleting stations without me doing anything or touching my phone (on my own data or wifi).
Hey there, @tasMonique. 👋
Sorry to hear that you're having trouble with this. I moved your post over to this existing thread: iOS: Stops When Screen Locked / App Backgrounded
I've gone ahead and enabled a trace on your account in case we need share this with our engineering team. Could you please try out the standard troubleshooting?
You can find those steps here: iOS Troubleshooting
If the issue persists after running through those steps, could you share more about your device?
Let me know. 🎧
iPhone 11
tmobile
version 2209.2.1-3-3£851e40
both
if I download a station or song on either, it’ll disappear when I want to play it offline. If I put app in background or my phone dims, the station will stop playing, skip song or remove the station. This has never happened before.
Thanks for providing those details, @tasMonique.
Could you try updating to the newest app version 2210.1? This was released a few days ago on 10/17/2022.
You can manually update the Pandora app from the App store on your Apple device.
Let me know if the issue persists after the update. 🎧
I’ve updated app and it still is doing this. I’m have to constantly redownload stations/playlists. Like now I’m trying to us it while online and it just stops.
Thanks for confirming those additional details, @tasMonique. I've gone ahead and reported this over to our engineering team on your behalf. 🎧