iOS: Unable to Listen in Offline Mode

[Panuser]

I can't listen to offline mode.  My subscription is up to date I'm on version 1911.1 when I lose my internet it says internet connection not found.  The when I do have connection. It won't let me turn on offline listening it says it will once it is done downloading nothing downloads 

[AlyssaPandora]

Thanks for the follow up. Sorry to hear that you're still having trouble. I've gone ahead and escalated your case to a member of our team via email. Someone will be in touch to offer further support with your issue, @Happyboyrob. Please keep an eye out for their message. 🎧