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iOS: Widget Display Issues

CoreyOli
Local Performer

Good morning,

 

I've been an Android user for MANY years and just recently switched to iPhone and am...  lost, lol...

Anyway, using Pandora works, I can listen to music, etc..  however when I added the widget to my home screen it's just a black box, also I can't get Pandora to show on my lock screen...

I've rebooted my phone, reinstalled the app, no go..  I checked the perms and all the notifications are enabled for it..

Any ideas??

thanks!

-Corey

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3 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @CoreyOli. 👋

Sorry to hear that you're having trouble with the widget display. I understand how frustrating this can be.

I do see that you've been in contact with a member of our User Support team via email. Looks like the agent has reported your issue over to our engineering team on an internal ticket. Our engineers are currently investigating this issue.

We appreciate your patience while this is being worked on. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Pcarowinds
Local Performer

Did they ever resolve this? I'm having the exact same issue with my widget.

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AlyssaPandora
Moderator
Moderator

Hi there, @Pcarowinds. 👋

Sorry to hear that you're encountering this issue. Looks like this issue was resolved with the Pandora version 2206.1 app release.

We're currently on version 2208.2. 

++

Could you tell me more about your device?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have you identified any other patterns or notable information?

Let me know, and I can report this over to our engineering team. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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