cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

"Cannot Connect to Pandora" Error Message

apensa
Local Performer

Although I have used Pandora on my iPhone for years I am suddenly getting a "Cannot Connect to Pandora" "Please  check your network connection and try again"  There is nothing else on the screen and my WiFi is working.  I can connect to Pandora on my Mac and Smart TV.  Any suggestions?

 

Moderator Edit: Edited title for clarity

Labels (2)
25 Replies

Hammerbergm
Local Performer

I am having trouble with a new iPhone 12.  Please help.  I shut off VPN

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi, @Hammerbergm. 👋

Unfortunately, using a VPN while trying to stream Pandora is not currently supported.

We recommend checking if you can make an exception for Pandora in your VPN settings, or if you can safely disable any VPN connections while listening to Pandora. You may want to contact the support team of your VPN for further assistance.

I would recommend running through these iOS troubleshooting steps to see if it helps.

Feel free to let us know how it goes. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

Magdalena
Local Performer

Not able to use pandora at all

 

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @Magdalena. 👋

Sorry to hear that. First, I would recommend running through these iOS troubleshooting steps to see if it helps.

If you continue to have trouble with this, could you tell me more about your device so that I can share your experience with our engineering team?

  • Device & Generation: 
  • Carrier:
  • iOS version:
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Have you identified any other patterns or notable information?

++

I've also take a look at your Pandora account, I'm not seeing any iOS devices associated with it. If you're experiencing this on a different device, please let me know.

Let me know how it goes. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

stt30bk
Local Performer

Have done everything above to resolve this issue. No such luck, tried rebooting, uninstalling numerous times, nothing works... Once, the app started up, but within seconds then disappeared with "Can not Connect". I've had Pandora on my phone for about 2 years, and just now this is a problem is now an issue.., why??? I have iphone 12 latest updated version 14.4.2 Seems since I just updated the last version, Pandora went on the blink, or is this just my imagination ? 

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi, @stt30bk. 👋

Sorry to hear that you're having trouble listening. Thanks so much for letting us know about your experience.

  • Device & Generation: iPhone 12
  • Carrier:
  • iOS version: 14.4.2
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Have any other error messages popped up?

Thanks for your help with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos