Would someone please tell me why I’m not able to upgrade to a family subscription any time I want? Been paying for plus for years, my kids constantly want to listen at home so they kick me off pandora while I’m working. All I want is to upgrade so we can both listen, but I cant. I seriously have to cancel my account (through itunes) and wait a month for my subscription to expire (the whole time - both me and my kids can’t listen) and then resubscribe just to get what any other music service would let me do instantly? Why should I stay with pandora? To top it off, I can’t contact anyone because pandora doesn’t give a flip about me. I’m forced to look at irrelevant faqs or contact “the community” because pandora is to cheap or lazy to help someone who is asking to pay them more money. Yes, I’m mad. This is quite possibly the stupidest, most unnecessary customer service problem I have ever dealt with.
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