I need help please. I have subscribed to the family plan. I sent an invite to my wife's email address. When she clicks on the link it opens a web page and says she is already part of my family plan. However I do not see any family members subscribed when I go to my manage family page. When she uses the app and logs in it says her subscription has expired and would she like to renew. She had a very old subscription on her own from years ago. We have logged her out and back in both on the web and in the app. We  have uninstalled the app and reinstalled it. We reinstalled it by clicking the link the email. Please help!  ... View more