Hi, @AndrewC_0702. 👋
Thanks for posting, and sorry to hear that you're having trouble. I understand how frustrating this can be.
Battery Optimization / Sleeping Apps:
When updating the OS on Android devices, the battery optimization on all apps may be automatically turned back on by default. This can cause performance issues or interfere with playback when the app is backgrounded. Due to the sheer volume of Android devices, we are unable to provide step by step instructions for each and every device. I recommend looking up the steps to manage battery optimization for the specific make and model of your device and disable this for the Pandora app. If you own a Samsung device, you may also want to check your Sleeping Apps settings .
Standard Troubleshooting / Reporting your Issue:
If this doesn't help, I would recommend running through these steps while I have a trace enabled on your Pandora account: Android Troubleshooting
Should the issue persist, please provide the requested info so I can report this over to our engineering team on your behalf:
Android version (Settings > About Phone):
If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
Are you connected to Wi-Fi or cellular data when this is happening?
Let me know how it goes. 🎧
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